nest connect stopped working

[Nick224]

Both Yale locks appeared offline on the app. I check my Wi-Fi router and the Connect barely showed signal, rebooted router, no the Connect doesn't show up at all on the devices list. I checked for MAC address filtering, etc, and all other devices are connecting to my router. There's no interference and they are 10 ft apart.

It's like the Wifi transmitter inside the Connect stopped working. But when I unplug the Connect I get a notification on my phone.

I have done everything but factory reset the Connect.

[Rusell]

Hi Nick224,

Thank you for posting in the community. I understand that both your Yale locks appear offline on the app and the Nest connect doesn't show up on the devices list. I apologize for any inconvenience caused. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

1. What’s the color of the LED status light of Nest lock and Nest connect?
2. Has the device been paired before?
   1. If so, For how long was it? 
3. When did the inconvenience start?
4. Did you get a new WIFI provider, new router or power outage?
5. Can you connect to the internet with other devices?
   

Keep me posted.

Best regards,

Rusell. 

[Nick224]

This started a few days ago, then I changed the batteries. A couple days later it stopped working. I got it working again after rebooting the router and hitting the button on the connect, which would flash blue for 120 seconds then go green again. Then an hour later the locks appeared online again.

Two issues in one week after 4 years of zero problems. 

If it happens frequently I will have to factory reset again.

[Rusell]

Hi Nick224,

Thank you for the update. I appreciated the information you shared and i'm glad to know that you were able to connect your Nest devices back to the Nest app. 

If you have the same inconvenience, please let me know to assist you. 

Best regards,

Rusell.