12-08-2022 09:47 PM
my nest guard off line It does not detect my Wi-Fi network, I've tried all the steps and factory reset to no avail
and I changed the network to a new Wi-Fi router, and the problem is still that I cannot see the Wi-Fi network
12-12-2022 10:33 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Here is a great article that goes over some troubleshooting steps to try with your Nest Guard that may be experiencing Wi-Fi/connectivity concerns. Please let me know if you need further assistance.
Best regards,
Brad
12-15-2022 12:12 PM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
12-16-2022 01:20 PM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad