yale lock will not connect

[Lennyb7]

[StephanieQ]

Hi @Lennyb7, 

Thank you for posting in the community! I understand you are experiencing issues connecting your Nest x Yale Lock to the Nest app, as I see you're getting a “Can’t connect to Nest x Yale Lock” error and a T026(4060) message. I appreciate the screenshot you provided; no worries, I am here to help.

To help me gather additional details, I’d like to ask some questions:

• Has the device been paired before?
• Have you already set up your Nest Connect in the app? If not, please check this article for steps on how to get that connected first: Set up Nest Connect. 
• What’s the color of the LED status light of the Nest Connect?
• How far is the lock from the router and the Nest Connect?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?
• Can you connect to the internet with other devices?
• Have you already tried any troubleshooting steps? If so, can you list them?

Any additional details you can provide will be very helpful.

Best regards,

Stephanie

[Lennyb7]

• Has the device been paired before?
  • Yes it has 
• Have you already set up your Nest Connect in the app? If not, please check this article for steps on how to get that connected first: Set up Nest Connect. 
  • Yes i had it connected before.
• What’s the color of the LED status light of the Nest Connect?
  • Blue
• How far is the lock from the router and the Nest Connect?
  • 2 Feet
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?
  • NO
• Can you connect to the internet with other devices?
  • YES I CAN
• Have you already tried any troubleshooting steps? If so, can you list them?
  • Re-paired the Net connect
  • , taking the battery
  • , and resetting the lock
•  

[StephanieQ]

Hi @Lennyb7, 

Thank you for your reply and for providing that information. Since you’ve already reset your device, I'd like to confirm how you performed this step. We have an article here that explains how to do it: Reset your lock. Additionally, this same article contains several troubleshooting steps that may help; please perform each of them in the order listed and let me know the results.

Regards,

Stephanie