09-01-2023 09:44 AM
This happened today. Rebooted. Power cycled. No avail. I've found a few similar threads on other forums. Is this a known issue?
09-01-2023 09:56 AM
Okay, so, I thought there would be a picture which would add context. That doesn't seem to be showing up. There is a 2" black bar from the edge of the screen. Nothing that has the misfortune of being under it is visible. I believe it's a Gen 1.
09-05-2023 06:19 AM
Hi Mlove,
I’m sorry to hear about the issue on your Google Nest Hub’s screen. Have you also tried to factory reset it? If yes, kindly share a photo showing the screen.
Regards,
Alex
09-18-2023 03:37 PM
I did factory reset. Unfortunately it made it worse somehow.
09-19-2023 11:58 AM
Hi there,
We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.
Kind regards,
Alex
09-21-2023 12:19 PM
Hello Mlove,
We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Best regards,
Alex