Okay, so, I thought there would be a picture which would add context. That doesn't seem to be showing up. There is a 2" black bar from the edge of the screen. Nothing that has the misfortune of being under it is visible. I believe it's a Gen 1.
I’m sorry to hear about the issue on your Google Nest Hub’s screen. Have you also tried to factory reset it? If yes, kindly share a photo showing the screen.
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