12-30-2022 09:41 AM
I've been trying to set up this device for an hour. I tried the Home app first, which redirected me to Device Utility App. (See Photo) I'm sitting right next to the device, all four white lights are on, and I'm promptly selecting the appropriate button. The pop up is supremely unhelpful. I've restored to factory settings once and tried connecting again. I restarted my phone for good measure. If anyone has any other ideas, I'd be grateful as there seems to be no way forward from here.
01-02-2023 08:45 AM
Try these steps:
01-06-2023 05:38 PM
01-06-2023 06:06 PM
No, there has been no change as everything that @David_K recommended had already been done many times, and verified by my much more tech savvy brother, prior to posting. He gave me two of his devices which work fine, as they should. I think mine is defective and probably just needs to be lit on fire and thrown away.
01-09-2023 04:35 PM
Hi PENgwen,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
01-12-2023 05:34 PM
Hi PENgwen,
Chiming in-- have you had the chance to fill out the form?
Best,
Princess
01-16-2023 12:02 PM
01-19-2023 12:06 PM
Hey there,
I want to ensure you are good to go, and everything is working properly. Please let me know if you have managed to fill out the form, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake