09-14-2022 11:44 AM
I have a device that I cannot remove or unlink from my Google Home list of devices.
Google Assistant does not populate an option to delete the instance of the device and Unlinking through Google Home app has been ineffective
Answered! Go to the Recommended Answer.
09-15-2022 03:29 AM - edited 09-15-2022 03:29 AM
Try these steps:
If those steps don't work, try these steps:
09-15-2022 03:29 AM - edited 09-15-2022 03:29 AM
Try these steps:
If those steps don't work, try these steps:
09-15-2022 08:15 AM
As stated in the original post these steps are ineffective.
09-18-2022 03:06 PM
Hey there,
Thanks for the troubleshooting steps, davidking!
We appreciate you doing those steps @TFOX48. Could you try creating a new home structure and moving your device there? Once done, delete the old home that you have. Let us know if that helps.
Best,
Alex
09-21-2022 03:09 PM
Hello TFOX48,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Regards,
Alex
09-22-2022 06:02 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
09-22-2022 06:48 PM
I have not been able to attempt as I’ve been away from my home/ out of the country
09-22-2022 09:51 PM
Hi TFOX48,
Thanks for notifying us. We'll keep this thread open for few more days while we wait for you to try the steps.
Safe travels!
Best,
Princess
09-29-2022 02:58 PM
Hi TFOX48,
Chiming in-- have you had the chance to try the steps?
Best,
Princess
09-29-2022 05:23 PM
I have not
09-30-2022 07:57 AM
Hi there,
Thanks for the update. We'll keep this thread open for few more days while waiting for you to try the steps.
Best,
Princess
10-03-2022 10:36 AM
Hey there,
Chiming in-- have you had the chance to try the steps suggested above? Let us know as soon as you tried it, otherwise we'll be locking the thread.
Best,
Princess
10-03-2022 12:48 PM
Have not yet tried.
10-05-2022 12:20 PM
Hi TFOX48,
We appreciate your response. We'll keep this thread open for few more days. Let us know if you have tried the steps so we can move forward with the next steps.
Best,
Princess
10-08-2022 08:02 PM
Hey TFOX48,
I just wanted to check if you had the chance to try the steps suggested above? Please feel free to update the thread, and we're glad to assist you further.
Cheers,
Muddi
10-10-2022 12:04 AM
Hi TFOX48,
It's me again. Have you tried the steps above? I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
10-10-2022 08:51 AM
Tried this and technically this worked.
But a horrible user experience to have to move all devices to a new home
10-11-2022 10:02 PM
Hey TFOX48,
I'm happy to hear that it worked! Also, we appreciate your feedback. Should you have additional questions or concerns about your device, please feel free to respond to this thread.
Cheers,
Muddi
10-15-2022 08:48 AM
Hi TFOX48,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Alex