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Cannot Remove Device from Google Home list

TFOX48
Community Member

I have a device that I cannot remove or unlink from my Google Home list of devices. 

Google Assistant does not populate an option to delete the instance of the device and Unlinking through Google Home app has been ineffective

1 Recommended Answer

davidking
Gold Product Expert
Gold Product Expert

Try these steps:

  • Open the Google Home app.
  • Tap Settings.
  • Tap Rooms and groups.
  • Tap the room the device was assigned to.
  • Tap the device.
  • Tap Remove device.

If those steps don't work, try these steps:

  1. Open the Google Home app.
  2. Tap your photo or initials at the top right.
  3. Tap Assistant settings.
  4. Tap Devices.
  5. Tap the device.
  6. Tap Unlink this device.

Volunteer since 2011, Product Experts are not Google employees.

View Recommended Answer in original post

18 REPLIES 18

davidking
Gold Product Expert
Gold Product Expert

Try these steps:

  • Open the Google Home app.
  • Tap Settings.
  • Tap Rooms and groups.
  • Tap the room the device was assigned to.
  • Tap the device.
  • Tap Remove device.

If those steps don't work, try these steps:

  1. Open the Google Home app.
  2. Tap your photo or initials at the top right.
  3. Tap Assistant settings.
  4. Tap Devices.
  5. Tap the device.
  6. Tap Unlink this device.

Volunteer since 2011, Product Experts are not Google employees.

TFOX48
Community Member

As stated in the original post these steps are ineffective.

  • There is no ‘Remove Device’ option. 

  • The ‘Unlink Service’ option brings up a services screen but the service has already been removed. 
    — I have added and removed the service and the device still remains in the library of devices. 

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for the troubleshooting steps, davidking!

 

We appreciate you doing those steps @TFOX48. Could you try creating a new home structure and moving your device there? Once done, delete the old home that you have. Let us know if that helps.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello TFOX48,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Regards,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

TFOX48
Community Member

I have not been able to attempt as I’ve been away from my home/ out of the country 

Princesss
Community Specialist
Community Specialist

Hi TFOX48,

 

Thanks for notifying us. We'll keep this thread open for few more days while we wait for you to try the steps.

 

Safe travels!

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi TFOX48,

 

Chiming in-- have you had the chance to try the steps?

 

Best,

Princess

TFOX48
Community Member

I have not

Princesss
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. We'll keep this thread open for few more days while waiting for you to try the steps.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Chiming in-- have you had the chance to try the steps suggested above? Let us know as soon as you tried it, otherwise we'll be locking the thread.

 

Best,

Princess

TFOX48
Community Member

Have not yet tried. 

Princesss
Community Specialist
Community Specialist

Hi TFOX48,

 

We appreciate your response. We'll keep this thread open for few more days. Let us know if you have tried the steps so we can move forward with the next steps.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey TFOX48,

 

I just wanted to check if you had the chance to try the steps suggested above? Please feel free to update the thread, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi TFOX48,

 

It's me again. Have you tried the steps above? I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi

TFOX48
Community Member

Tried this and technically this worked.

But a horrible user experience to have to move all devices to a new home

Muddi
Community Specialist
Community Specialist

Hey TFOX48,

 

I'm happy to hear that it worked! Also, we appreciate your feedback. Should you have additional questions or concerns about your device, please feel free to respond to this thread. 

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hi TFOX48,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex