I have 3 Google Nest Hubs & 4 Mini's, one of the Nest Hubs has started with screen burn, it's not been nocked or dropped, I even bought screen savers for them when I purchased them.
I have seen that this can sometimes happen & I wanted to know how to get this fixed or if I should look at changing my home automation to Alexa? as I have not seen any issues with there system?
I can upload serial numbers & pictures of the problem, if you let me know what you need.
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It does not get any better if it's turned off & back on or left off for quite a long time.
I am not sure where to find the serial number from the screen, I bought 2 together so I am not sure what box belongs to what google.
From what I can find it looks like the cover is for 12 month (best I can make out) I have had them for longer than 12 months about 20 months. Does this mean that its now useless (as its getting worse & harder to see a specially in day light) or do you repair them?
I am reluctant to buy more if they are not going to last very long, if not I may look at moving over to Alexa.
Thanks for the reply back. I'll go make a case for you and see what the support team can do on their end. It may take a few days to get a response, so please be patient.
This will be sent to the email address associated with your community profile. Your Case ID is:9-3336000031352.