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Google Nest audio 2 dots

nitesharya
Community Member

Hi,

I have a nest audio which is bricked. Everytime I plug in, I get 2 white dots and then nothing happens. Tried re-booting multiple times. Please help?

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert

What the lights mean is described here:

https://support.google.com/googlenest/answer/7073219#nest_audio

When you say nothing happens, what do you mean? What happens when you try to interact with the device?

Have you tried resetting the device?

https://support.google.com/googlenest/answer/7073477

Muddi
Community Specialist
Community Specialist

Hey nitesharya,

 

Thanks for reaching out. I appreciate @davidking for helping here. 

 

Chiming in to ensure everything is covered here. I wanted to check if the troubleshooting steps shared help? Please let us know by updating this thread and we're happy to assist you.

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey nitesharya,

 

Are you still experiencing issues with your Google Nest Audio? Feel free to respond on this thread, and we're happy to lend a hand.

 

Cheers,

Muddi

nitesharya
Community Member

Thank you Muddi, the device did work, but it seemed like a fluke. I will get back to you in case the issue surfaces again.

Muddi
Community Specialist
Community Specialist

Hey nitesharya,

 

It's nice to know that it's now working. Let's continue to monitor your device. I will leave this thread open for another 3 days, and will check back on you if you experience any issues with your device.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey nitesharya,

 

How was your device?  Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.

 

Cheers,

Muddi