I always use my Home Mini for a speaker at my work office and it has suddenly stopped working. It gets commands perfectly but will not connect to Bluetooth. I have tried to pair it from my phone but even my phone doesn't pick it up to connect. I have Rebooted it , Unplugged it for 30 mins and plugged it in. Removed the device from my home app and reinstalled it. I'm out of options. Any help would be great!
That certainly hasn't been easy for you ― let’s check this out.
Have a look at this article and let us know if you need more help: Play music on your speaker or display using Bluetooth and Factory reset Google Nest or Home speakers or displays.
While doing the reset, what's the status of the LED light?
Keep me posted.
Just to make sure, you're trying to connect your Google Home Mini to your phone via bluetooth, right? If not, please tell me the make and model of the device you want to connect your Google Home Mini to?
Check this link for further information and troubleshooting.
Keep me posted.
no I never got any instruction to connect my mini with my computer.
What I am trying to do is reset the mini so I can “load” it into a home on my phone Google Home App, to ultimately have it respond to my phone Google Home.
I spent an hour on the phone with David from Google Support and all reset instructions did not work. Are you saying that if I can pair my computer with the mini speaker in Bluetooth I could somehow reset the mini?
if not, I’m not interested in pairing the mini via Bluetooth to my phone just to play my phones music. Please advise.
Yes I’m trying to reset it. I responds to voice commands to set alarms and such but when I attempt to “add a device” in the Google Home App it doesn’t pair. I read through the community to do a reset, so here at am. It will not reset after probably 20 times of trying all community suggestions. I was told my case was being escalated but I haven’t been contacted by anyone related to the case number.
can you tell me if the case number is still active or was it closed?
Thanks for the update. I reviewed your case and it has already escalated. Please continue to communicate via email with the representative that's handling the case. Confirm how you did the reset. You can even send a video showing that you are doing it. You are in good hands now.
Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours.