10-18-2021 07:25 PM
The volume is on level 10 and the music plays loud but when making a DUO video call the person sounds real low even on level 10 volume. Doesn’t matter who I call either.
11-04-2021 11:28 AM
Hi Neo,
Thanks for reaching out. I am sorry to hear that your Google Nest Hub Max's video call volume is low. I can understand your concern, I would be more than happy to help look into this situation. First, I have some quick questions regarding this situation.
Thank you for your patience, I look forward to your response!
11-07-2021 05:17 PM
Yes this is a new issue, yes my calls were much louder.
yes it’s only low on calls when playing music it’s just fine and loud.
it only happens on my end.
I have unplugged it and turned it off.
11-23-2021 02:38 PM
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
11-25-2021 09:34 AM
Yes the issue hasn’t been resolved. Any help would be greatly appreciated.
12-02-2021 03:28 PM
Hey there,
Sorry to hear that you're still having issues with this.
I would suggest performing a Factory reset on your device to see if that helps.
Please let me know if you have any other questions.
Best regards,
Garrett DS
01-27-2022 10:26 AM
Hey all,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
01-28-2022 06:48 AM
I tried the hard reset but it didn’t anything for the voice calls.
12-17-2021 02:06 PM
I have the same issue. Music is very loud, zoom calls and duo are a lot quieter and volume is on 10
03-17-2022 01:41 PM
Hello, all my media and casting seem to sound like level 4, even if it's maxed at 10. I already did a rectory reset, unplugged it, tried casting using different apps and played media via voice activation.