The volume is on level 10 and the music plays loud but when making a DUO video call the person sounds real low even on level 10 volume. Doesn’t matter who I call either.
Thanks for reaching out. I am sorry to hear that your Google Nest Hub Max's video call volume is low. I can understand your concern, I would be more than happy to help look into this situation. First, I have some quick questions regarding this situation.
Is this a new issue? Were your calls louder before?
Is the volume only low for calls? How about playing media and the Google Assistant?
Does the person you call also say that their volume of hearing you is low? Or is it only happening on your end?
What troubleshooting steps have you tried so far?
Thank you for your patience, I look forward to your response!
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Hello, all my media and casting seem to sound like level 4, even if it's maxed at 10. I already did a rectory reset, unplugged it, tried casting using different apps and played media via voice activation.
