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Hub max video call volume is low

Neo
Community Member

The volume is on level 10 and the music plays loud but when making a DUO video call the person sounds real low even on level 10 volume. Doesn’t matter who I call either.

5 REPLIES 5

frances
Community Specialist
Community Specialist

Hi Neo,


Thanks for reaching out. I am sorry to hear that your Google Nest Hub Max's video call volume is low. I can understand your concern, I would be more than happy to help look into this situation. First, I have some quick questions regarding this situation.

  • Is this a new issue? Were your calls louder before?
  • Is the volume only low for calls? How about playing media and the Google Assistant?
  • Does the person you call also say that their volume of hearing you is low? Or is it only happening on your end? 
  • What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response! 

Neo
Community Member

Yes this is a new issue, yes my calls were much louder.

yes it’s only low on calls when playing music it’s just fine and loud.

it only happens on my end.

I have unplugged it and turned it off.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Neo
Community Member

Yes the issue hasn’t been resolved. Any help would be greatly appreciated.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this.

I would suggest performing a Factory reset on your device to see if that helps. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS