04-29-2023 09:01 PM - last edited on 10-25-2023 02:53 PM by KiiFromGoogle
Moderator update: The topic discussed in this thread was resolved on 7/12/23. A new, similar conversation about this topic is currently happening here: Google Nest no longer displaying Photo Frame. Please feel free to join the discussion there!
---
I have two Google Hub and they are both freezing on photo's. My setting is every 5 seconds on both, but I see on other feedback they can freeze on any time frame setting.
I have had them for a couple of years and they have never done this, I wonder what changed.
Answered! Go to the Recommended Answer.
07-12-2023 05:39 PM
Hey folks,
Thanks for updating us. Glad to know that it's already working. Let's keep on monitoring its behavior and let us know if you notice any changes.
For the meantime, since this has been resolved, we'll consider this complete and will lock the thread now. Feel free to start a new thread anytime you need assistance with your Google Nest devices and the Community would gladly help.
Best,
Princess
06-23-2023 03:50 PM
Does anyone know how to get the firmware update. Mine is freezing all day. Is it an up date on google
home app on IPhone?
06-23-2023 04:03 PM
Vicki, Google pushes this update to you. It's a matter of waiting for them to send it to you. It's not everyone at once. Go to your hub device on the Home app, then go to the device settings, then look for Device information. Click on that. If it says system info ends in 134, you have been updated. Reboot your device. Easiest way is to unplug and wait a minute. Then you should be good to go.
06-23-2023 11:48 AM
Good to know. I'm in the preview program. With such a widespread issue, you'd think they'd want to fix everyone's.
06-23-2023 12:01 PM
I'm NOT in the Preview Program and I got the update.
06-23-2023 11:35 AM
Steve, as soon as I saw the update, I rebooted the device, then watched it periodically. I dunno. 5 1/2 hours so far
06-23-2023 11:28 PM
Max Hub not updated yet.
06-23-2023 11:51 PM
Max Hub here still at firmware version 10.20221207.2.120… Not participating in Preview.
06-24-2023 08:29 AM
Our Nest Hub (1st gen.) received the 2023 update overnight. Did a soft reboot via the app and will keep an eye on it today.
Our Nest Hub Max with the 2023 update has been functioning properly for over 24 hours. No freezes at all. I did do a soft reboot via the app when I first noticed it had updated yesterday morning.
06-25-2023 09:21 AM
Looks like it is fixed! No freezing of the photos and I am seeing photos I haven't seen in ages.
06-25-2023 12:55 PM
Hey everyone,
I'm glad to hear that your photos are not freezing on your Nest displays anymore. We are just waiting for confirmation from the team that this has been totally fixed. Meanwhile, let's continue to monitor your devices, and we'll make sure to update the thread as soon as we get a confirmation from the team.
Cheers,
Muddi
06-25-2023 01:01 PM
How do we get the new firmware my max is still on the old and still freezing?
06-25-2023 01:49 PM
is there anyway to force the update?
06-26-2023 09:50 AM
Hi @Muddi ,
Thanks! Yes, finally Google heard us all and looks like we might have the fix with the .132 update (keeping my fingers crossed). I signed up for the "Preview program" yesterday and received the update overnight. So far after about 4 hours (monitoring from my side), it seems to be working. I will confirm after I verify for sustained (a couple of days at least) of functional working .
Thanks once again.
Regards,
Vilas
06-27-2023 06:54 AM
How do I get this update? I checked in the app at device and can’t find any place to update. My system firmware is 10.20221207.2.120. Cast firmware is 1.68.353511
06-27-2023 07:41 AM
Hi @Mark6357 ,
At least for me, I got the update (.132 version) after I signed up for the "Preview program". You can do this by going to the device setup and the "Preview program" option is under the "Device information" section.
@Muddi : I can confirm that the fix has been working for me for the last 24 hours (have been regularly monitoring). Thanks once again for hearing us.
Regards,
Vilas
06-27-2023 10:15 AM
06-27-2023 10:55 AM
It will update in the next 24hrs
06-27-2023 11:17 AM
Thanks for the information.
06-28-2023 11:25 AM
@eeeee open device in Google Home app. Enter setup. Enter device information. Enter preview program. Follow prompts to sign up. System will update. May take a while. Mine did it at 02:30.
06-28-2023 11:42 AM
I don’t see a set up in the Google Home app !
06-28-2023 11:48 AM
Select the device. Setup is the gear looking icon.
06-28-2023 12:04 PM
Sorry I have tried everything and don’t see that at all
06-28-2023 12:11 PM
John, go to your Google home app.
Go to the display device (your hub)
Go to Settings (the gear looking icon)
Go to Device information
Go to Preview Program
06-28-2023 12:28 PM
Ok thanks, got that now
06-28-2023 12:13 PM
If you are in the app, open the impacted device. Setup is the gear in the upper right corner of the screen.
06-28-2023 11:51 AM
Thanks, @Mark6357 -- I've seen the positive comments re the preview fixing this. But what about those of us that don't want to sign up to be on the preview program? When will this fix hit the official release?
06-28-2023 12:11 PM
I don't know when it will be released. You can always sign up, get the release the unsigned up.
06-30-2023 06:01 AM
Definitely NOT fixed.
06-25-2023 01:23 PM
So it seems a lot of people are getting the Preview version which some of us are on production.
06-26-2023 10:08 AM
This is getting ridiculous. Definitely not a solution to unplug the unit every hour or so. Doesn’t make for a “smart” house. Seemed to start about the time of the new app version.
06-26-2023 01:38 PM
This problem was first reported almost two months ago. The last update on this thread (from @KiiFromGoogle) was over one month ago. The problem is still there, at least on my Hub Max. Can we please get some further information on when this might be fixed?
06-27-2023 06:27 AM
The latest preview update has now fixed this for me on all three of my devices
06-29-2023 12:32 PM
Also experiencing same problem - sent feedback "GHT3 Nest Hub photo's freezing"
06-30-2023 06:12 AM
So far several days have gone by since I got the update and my hub has not frozen once. I am on the preview
06-30-2023 10:23 AM
Similarly since I got the preview update mine have all been fixed for 3 days.
06-30-2023 11:09 AM
I had issues before with preview versions (which are meant as debug SW before they release it). So I really do not want to install that. When will we get a released version. Thanks.
06-30-2023 11:30 AM
@AnilPann , you can sign up,get the fix, then unsigned up.
06-30-2023 11:54 AM
Thank you.. I knew I could do that. I was just afraid what new bugs the preview version would have.. 🙂 . I do not really want to live in the development world of Google checking raw SW..
06-30-2023 12:55 PM
@AnilPann , I understand completely. I can only say that I have not seen any other issues so far. All the other features seem to still work. Cameras, doorbell, lights, music, thermostats, …
06-30-2023 06:38 PM
Is there a fix for this yet?