Hub stuck on grey ‘g’ screen, factory reset not helped

[Tizzle]

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

[EyalE]

Hi, 

I’m having the same issue with my Google hub. Stuck on the g screen with recovery or factory reset not helping. 

[frances]

Hello @EyalE

Thanks for reaching out. I looked into your issue and saw that a case was made for you on September 21, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 4-4466000031958. Thank you.

[Cherail]

I've tried all the troubleshooting steps and it remains with the G stuck.

[Tonyrav]

I am also having the same issue for the past three weeks. 

[frances]

Hello @Tonyrav

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 21, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 6-7521000031359. Thank you.

[Yonatan]

My Display Hub is also stuck on G.. tried rebooting, resetting and all the above mentioned solutions, none worked 😕

Please help 🥺

[frances]

Hello @Yonatan

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on October 1, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 3-5670000031921. Thank you.

[Nagrom]

Hello everyone I am having the same issue. How can this be resolved.  

[frances]

Hello @Nagrom

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 25, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 6-0186000031596.

[Duez]

Hi

I have the same problem with the Nest Hub stuck with only G showing.

Please add me to the list how to solve the problem.

Best regards Jan

[frances]

Hello @Duez

Thanks for reaching out, I understand your concern.  

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-6864000031085.

[ma7923]

Mine stuck on grey G loading screen as well, how do I get a case number?

[ScottieDog]

https://support.google.com/googlenest/gethelp

Then Choose Google Home and the rest should be self explanatory.  The lady I spoke to was VERY helpful and confirmed I could get a replacement and after uploading a few photos everything was sorted.  My bricked device gets collected today 🙂

[Emeryf]

thank you! I contacted supported, received my case number after explaining everything, and will receive instructions to send the item to Google and receive a working one 😉

[sanatv]

Doesn’t work for me. They don’t care after 90 days of sales. Even though they have design defect and no fix.

[Tamblin]

Since the bricked box can't connect to the internet,  there's no way they cab just upload a fix to your machine.  You will need to contact their support,  they will run you thru all the steps to try to reset the box. All. The.  Steps.  Just go with it for poops and giggles. And after about 30 minutes of troubleshooting, they will get you set up to return the box and they will send you a replacement.  I was able to make contact yesterday and they are in the process of shipping my return label. 

[Lawrence]

Mine can connect to the router but still there is no solution.

[Lawrence]

Can I get mine replaced too. It is bricked too.

[sanatv]

Add mine to the list stuck on “G” screen, have tried every suggestion in this thread and previous. Google when will you have a solution?

[frances]

Hello @sanatv

Thanks for reaching out, I understand your concern.  

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 6-0311000031751.

[frances]

Hello @sanatv

If you have a question regarding the device and it's warranty, I recommend you reaching out to the support team and referring to your Case ID as they are able to answer that question and have a more in-depth view of this situation. Just a reminder, your Case ID is: 6-0311000031751.

[Lawrence]

I had case IDs too but no resolutions. Just a record and keep everyone busy.

[hykm]

I am also having this issue. Have tried factory reset, unplug for 24 hours, and repeat with no luck.

[Value7]

Having the same problem 

[Emeryf]

Having the same problem here: bricked with a white G on a grey background. have gone into recovery mode, then factory reset, only for it to boot back up and go back to the grey screen with white "G" in the middle, had it powered down long tim, tried recovery and reset again, still nothing, Belgium, 

[frances]

Hello @Emeryf

I am glad to hear that you were able to get your issue resolved by getting your device replaced! 

If you have any other questions or concerns regarding this issue, please email back support with your Case ID. Just a reminder,  your Case ID is: 4-8340000031878.

[Tpg]

Same problem.  Power off reset and attempted factory reset but does not fix

[JPoole]

Same  so annoying  completely unreliable product and no support.  They should be required by law to replace all these bricks.  They created a screen to tell users the product is broken...says a lot

[wojalee]

Hi my Gen 1 Google hub also boots into a lit black screen. Unable to reset firmware or factory reset etc.

Some help would be great 

[Emeryf]

https://support.google.com/googlenest/gethelp I used the chat function. Google Nest support did not solve the issue, but I received instructions to send it back to them and I will receive a fixed/new? one.

[frances]

Hello @wojalee

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 27, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 1-6563000032060. Thank you.

[Tizzle]

Still waiting 

[Emeryf]

Did you try contacting support?

https://support.google.com/googlenest/gethelpI used the chat function. Google Nest support did not solve the issue, but I received instructions to send it back to them and I will receive a fixed/new? one.

[Tizzle]

Yes provided support with everything they asked for last Tuesday still nothing 

[JillG]

did you get a case number @Tizzle ?

[Tizzle]

I did on the 9th September, Case ID [9-5727000031847]. Yet here I am 4 weeks after originally raising the issue 

[frances]

Hello @Devin_Hart 

Thanks for your message.  I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 2-6078000031788. 

[frances]

Hello @sgoodbulldogs

Thanks for your message.  I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-5042000031207. 

[frances]

Hello @BasilBell

Thanks for your message.  I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-8422000031748. 

[Lawrence]

Seem many case ID made. Google knows the issue and except for replacements, there is really no solutions. Why push out an update that caused this problem in the first place. Must take the responsibility for a problematic update. Cannot expect everyone to waste their time over this unproductive. Google has cause it to become a brick in everyone’s house. Will you still want a Google nest? What if they cause another errorness update again.