Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Adam, of course they did and looking at all the posts they still do not want to admit it. How can the google bricked by itself and all of us having this problem. Unfortunately, they do not want to replace the units not bought directly from google or their appointed representatives. I had mine bricked months ago ans they just tell me to be patient. You all can send all send your requests directly to #########
Thank you for trying a variety of troubleshooting steps. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-2751000032470.
I'm having the same trouble as the users above:
I've started a new case for myself using links from the accepted solution, and chatting with a live agent.
I am also having the same issue, stuck on grey screen with g. The device was getting progressively worse the last few weeks /months. I'm seeing other people blaming it on google pushing out a new os that is bricking old devices. Please fix this. There was nothing wrong with my hub and now it's garbage because of forced software upgrade
As far as I know there is no fix. You need to get a hold of Google via phone or chat and set up a case number and let them now. They will either replace your nest hub if it’s in warranty or you’re on your own at that this point. Until they figure out what the heck is wrong with the freeze, nothing will get resolved.