Hub stuck on grey ‘g’ screen, factory reset not helped

[Tizzle]

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

[UnhappyUser34]

Hey all, mine just finally restarted. I had to do like 5 or 6 factory resets, but it finally came back and looks like everything is still synched. My hub was manufactured in July 2020 so it’s a little older like many of yours. Best of Luck!!

[Holbrook]

This G screen is also a issue for me. I have now bought 4 of these one for everyone in my house. Now mine has broken unable to factory reset or recovery mode I am having buyers remorse. Please if anyone can help me please let me know

[Gtmracer]

Help screen stuck

[Jim77]

Hi guys my hub is no longer causing me a problem, can I suggest you all do the same and put the heap of **bleep** in the bin along with all their other dodgy tech and switch to the other company's out there who look after their customers.

[Hasher13]

I am having the same problem.

[reedandrew93]

i just came across this problem and ive tried to factory reset my hub 2 and its not factory resetting itself and its been on the grey screen with the G all day 

[koespradono]

The same thing happened to me. Just got stuck on a black Screen with the G Logo on it and happened quite a lot in the unit we experienced. Google Bricked Our Device. Hopefully they do something about it.

[Ghomeautome]

Power outage for a few hours see s to have triggered this issue in my Nest hub as well. Gray screen with G logo and factory reset doesn't do anything. Is this still being worked on or is there a fix?

[Shelbell77]

Same problem. Cannot factory reset without going into recovery mode. Doing it in recovery mode just goes back to “g” screen. Can’t believe this has been going on for months with no solution. 

[YonYon]

Hi

[YonYon]

Having the same problem here with a white G on a grey background. have gone into recovery mode, then factory reset, only for it to boot back up and go back to the grey screen with white "G" in the middle, had it powered down tried recovery and reset again, still nothing

need help and support

[YonYon]

Case number?

[YonYon]

hi  anyone can help

[artislp]

Just encountered the same problem today on our Nest Hub Max... searched for solution online & I came across this thread. Looks like this is obviously Google issue as many are affected. Must demand for Google to replace the unit.

[Robbienadams]

I suggest anyone with this issue to just save some time and energy by throwing it out in the trash. Google will not not help you at all with this. 

My Nest has been doing the same exact thing and Google told me they would email me instructions on how to send my unit in for replacement. That was over three weeks ago and no email. I have sent them 12 follow up emails and recieved the same automated canned responses.

Google knows these systems have a Hardware defect and refuse to acknowledge it.

Don't expect Google to do anything for you. Just throw it out and count your losses and buy an Amazon Alexa smart speaker. Those are more reliable and vastly superior..... 

[Jim77]

Just bin them guys and learn from your mistakes, google is a money making conglomerate, feeding its shareholders. This greyed out screen has been going on for years, no fix available.

[Robbienadams]

This is the email I just sent to Google regarding my case file for the defective Google Nest:

"Still waiting for that email for shipping labels.... Sending an email shouldn't take WEEK'S. That's a PATHETIC excuse.

Or how about this since you have no desire to send the simple email you PROMISED for weeks.

I will pay for the shipping and return. That's right. I will pay for it all.

Just send me the address information I need to ship this piece of junk to you so it can be  replaced.

Is that easy enough to do? Or will you continue to LIE and make up LIES that a simple email takes WEEKS to send....

I await your robotic BOT canned response messages you keep sending....."

 

[Lawrence]

Totally agree with you. Had the same treatment and we should all trash but think we should just start a list of all the affected customers and lodge this to their executives instead. I do not think google top management will tolerate such poor service from their staff.

[Robbienadams]

I am a tually surprised someone hasn't fiked a class action lawsuit on this. This is obviously a hardware defect that has been going on for YEARS and Google knows it... And refuses to do anything about it 

[Lawrence]

Totally agree. Tried ti rally for a class action. But best to get a lawyer to lead this effort especially one form the US. Individually, the hub is just a small costs for us to write off and only makes sense for. US lawyers to take this up with such a huge organisation. We can certainly take part to provide all the correspondence and information on how google just avoid to address this problem that resulted from their update since all of us experienced the same issues drom all ocer the world.

[Robbienadams]

So Google finally sent me the information email I needed to send in my defected Google Nest.... Only after I made my complaint known on SOCIAL MEDIA for everyone to see. I suggest everyone who is having this same issue with their Google nest to go to Instagram, Twitter and Facebook Google Nest posts and write a SCATHING detailed post on how Google is not taking you seriously. You will then get a response 

[Lawrence]

Robbie, happy for you and rightfully this got resolved. Will try what you have done and see any success. It has been a pain and I think this deserves a class action since Google has not been responsive or responsible enough. They should have activated a recall so we do not have to go through all these pain as we did nothing to caused the bricked hub. It is just embarrassing to read all these messages and the incidents becoming more these days.

[Robbienadams]

Exactly! Google has known about this issue for YEARS and currently sits on its collective arse not doing a offical recall.

A class action lawsuit should happen.

And definitely post your experience on their social media feeds in the Google Nest posts. EVERYONE in this forum should do the same. 👍🏿

[wigee]

Hello,
My google nest hub (first gen) is stuck on the grey logo.
it was playing spotify and suddenly stopped.
Grey Google logo is seen on the device.
Went on google and found out to do a factory reset.
sadly it ends up with the same grey g-logo screen.
Can anyone help?

Kind regards,
Wigee

[Robbienadams]

Post your issue to Google on their social media posts in the Goggle Nest section. Ask for a replacement. If you query in this forum nothing will happen 

[DDBerry]

Need to make a ticket or something to replace or fix the issue

[p_a_u_l]

Hello,
My google nest hub (first gen) is stuck on the grey logo.
I try this solution:

• Place the device in Recovery Mode 
  • (unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.)
• Attempt a Factory Data Reset once the device boots into Recovery Mode 

It ends with the same grey g-logo screen.

What can I do?

[Jurian_Rifle]

For me the following worked:

In the google home app click on your nest hub, then go to the settings (gear symbol) -> device information -> click "Forget" wifi. After that factory reset your nest hub.

Complete the setup and that's it. My nest hub was fixed. Hope this helps some of you.

[ChrispSweden]

I got almost the same advice from Google's support and it almost worked. Google support guessed that the hub might have an incomplete software update.

With two mobile phones, one as an access point and the other with the google home app, I reset the Nest Hub and reinstalled it again connected to the mobile phone access point and it worked immediately.

Then I used forget wifi to connect to my home wifi but then it got stuck with four rotating dots (which comes after the gray G-logo). My wifi is obviously not working as Google wants it to do. It did work a few months ago so it is probably a software update that created this problem.

It seems as if it tries to connect to the 5GHz band but fails, Google support thought it might have to use the 2.4GHz band on my equipment, but alas, when I made a new network on the 2.4GHz band, it is still stuck even after a new facory reset.

[Emily2007]

Same issue, factory reset tried multiple times without success.

[Jim77]

Just an update on all your broken hubs guys, I've created a case ID for you all collectively, it's ############789. Hopefully you will have all realised google has screwed us all over and there will never be a fix or a replacement.

Give me a kudos if you all think google suck!

[Robbienadams]

Post your Google nest experience on all their social media posts for all to see.... You will get a response almost immediately..... Putting it in these forums Google won't do anything 

[McBadger]

Mine just went to G screen today.  Tried the reset no go.  I am now on hold with support.

[McBadger]

I went through the steps and got a case number.  Had to dig out my receipt from the google store, send a picture of the bottom of my unit for the serial number and then I had to take a 15 second video of the screen which I then had to edit to 7 seconds to make it small enough to email.  that was 3 days ago.  Like others I am frustrated as I did not realize how much I relied on the hub in our kitchen, control of lights, listen to podcasts, listen to music, clock, weather, recipes, and accessing our family shopping list.

With the sheer number of people in this thread I am guessing there must have been an update that bricked out units.

[tongzh1]

We have the same issue for couple of dates. I tried various way but the google home hub always stuck on 'G'. We don’t know what to do anymore. Please help. 

[ck666]

I have the same issue.  Grey g screen of death.  Factory reset did not help.  Anyone have any luck yet fixing this?

[dv03]

me too - have a stucking G.  all tried - no solution. 

[lmangollado]

My Google Nest/Hub is stuck in G although already did the factory resetting method. How can I fix this?

[Steph14]

i also have this as of today - i have been on FB and got a number but also got no answers and no time frame for a solution - at lease with a phone you send it in they fix it or replace it- also no waranty im sure i bought it 2 years ago and only just got it back out of storage then this happens 2 months later case:34196379 Looks Australia is on the list above so hopfully i dont wait mnths for an answer - makes all my devices poitnless really and im not sure id buy a new one incase it happened again

[ck666]

I messaged Google yhrough messenger on Facebook and they had be do some troubleshooting but nothing has worked so far.  They said they would get back to me but haven't heard anything in a few days.  We will see.