Hub stuck on grey ‘g’ screen, factory reset not helped

[Tizzle]

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

[Erikvkleef]

I’m also having the same problem, tried recovery mode and factory reset but still just rebooting to a grey screen with a G in the middle. Its a big G of Goodluck

[Erikvkleef]

Its a big waste of good materials all those bricked hubs. 

[SS502]

Similar problem with Home HUB. Stuck on displaying G on the screen.  Case ID [8-############2180]

[Jbushnell159]

Hello, my device is having the same issue. Multiple factory resets and power cycles with no resolution. Stuck on the grey “G” screen. Please create a case for me as well.

[Leroyxx]

Same here, a power outage took it out. Useful!

[Trojan99]

Tried everything and still have grey G screen.

[Leroyxx]

I got onto the support chat and they are going to replace it. 

[Lawrence]

Hi, r u living in the US?

[Leroyxx]

Nope, Australia. i used this link here and went though to the chat, no issues.

[Lawrence]

Hi, are you living in the US?

[Apollo13]

Dear Frances,

I have been reading all the comments, and I found myself having the same issue as that of everyone.

Please could you help fix the problem.

[PiotrKonopka]

I have the same problem with my Nest. What can I do? Recovery and factory reset does not help. 

[geekaholic]

I had my google display turned off and unplugged for few months and tired plugging in to get the grey g screen. Tried the reset method with same result. 

[Lawrence]

Same here. I am living in Singapore and don’t think they are replacing the units here. Seems okay for US, UK and Australia. Which country are you from. Trying to check on which countries they service.

[Samh_79]

My Google home screen is doing the same thing. Grey screen with g in center. We have factory reset about 5 times. No luck. Any solutions yet?

[1d4lf488]

I contacted @googlenesthelp on twitter and I've done all troubleshooting with them, even sent them a video, and apparently I have to replace de device directly with Amazon.

[Caloy]

I am having same issue, any solution?

[Yanfong25]

Im experiencing the same issue. 

[Baishan]

Got same problem. Did the factory-reset as what mentioned above. didn't help. It still stuck on the G log with grey screen.

[frankgrm]

Sadly, I am having the exact same issues as well. It's suddenly stuck on the 'G' screen and factory reset/recovery mode won't help.

[brittanyfinley]

I have done almost everything i can and mine is stuck on that screen to im so mad. has anyone found out anything or heard anything from anyone 

[Yaboydennis]

I am having this problem, I’ve tried everything

[sumei28]

isn't google concern about their branding... they seem ok until this fiasco...

[iano]

Same here. Funny how long it’s been happening and no workaround  from Google. This issue should be posted on product reviews on retailer stores so that consumers can see. Maybe then they will fix the issue. 

[BLondeCooker]

They are sending replacement units because this is not a fixable problem.  They think it happened during an update.  I just received my new replacement today and had to send back a 3-year-old unit.  Contact support.  At the top of this whole thread, there is a link to the form.

[B-radical]

I threw mine out good luck on getting a fix.

[Nathan___]

EVERYONE I FOUND A “SOLUTION” - Get on a google support chat and tell them about the issue. Okay tell them that you know that fushia OS bricked the device. Also tell them that you know that there are lots of people with the same issue. It might not work all the time, but they accepted an out of warranty replacement - I am getting a new 2nd gen nest hub for giving them back my 1st gen. It arrives tomorrow

[Lawrence]

Which country are you from. Seems no problems for US, UK and Australia. I am struggling as I am from Singapore and had tried all the support and even sent them the email they asked for but goolgle just refused to replace. Is there a consumer protection that we can feedback to in the US?

[solicar4]

mine is doing the same thing I reset and still Grey screen with g

[SMW]

I have the same problem can anyone advise a fix the reboot did not work.

[Kinanda]

My Display Hub is also stuck on G.. tried rebooting, resetting and all the above mentioned solutions, none worked 

Please help me

[WiLLoX3]

Tengo el mismo problema que puedo hacer

[SMW]

Hi after speaking with Google and trying all the recovery options which did not work they are replacing the unit with a new one as it is just in warranty. Sorry to say but I think if it’s out of warranty you now have a paperweight.

[BLondeCooker]

Google will replace the unit out of warranty.  You will have to contact support by email, and after taking a photo of the serial number on the bottom and a photo of the screen, they will send you a new one.  They send you a return label for you to send your defective one back.  Just got mine today and set it up in 5 minutes.  

[kinga]

Hi BlondeCooker, I've done all those steps taking photos etc. How long did it take before you received after that.  I'm looking at 3 weeks now and haven't heard anything since. 

[Sozzer]

Experiencing the same and no chat support from Google

[Tdewar]

I also have the same issue. Factory reset doesn't help. Power down over time does not help. Stuck in grey screen. Please advise how to proceed to get this issue resolved.

[stanase]

Same problem here , since yesterday the device only shows the G on a grey background, restarted , factory reseted but goes back to same screen.

[stanase]

Opened a case but not very optimistic... lets see.

[Mackley4350]

Mine is doing this now as well