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Max Hub Black Screen

waterskier38
Community Member

Nest Hub max went black today. Completely dead. Yes it has original power cord. It has not had any previous issues. All electronics plugged In same outlet are working. Tried reset. Tried unplugging. Steal dead. 2.5 years old. This seems like a product issue. That is a very short lifespan.

9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Try plugging in the device to a different power source.
  2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
  3. If the issue persists, put the device in recovery mode with these steps:
    • Unplug the power cord.
    • Hold down the volume buttons and plug in the power cord at the same time.
    • Wait for the device to turn on.
    • Release the volume buttons.
  4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

waterskier38
Community Member

Tried this as well. These methods did not work either.

David_K
Platinum Product Expert
Platinum Product Expert

Appreciate you trying those steps. Let me ask a specialist to review this topic and advise on next steps.

Dan_A
Community Specialist
Community Specialist

Hi waterskier38,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Thanks for helping, davidking!

 

Best,

Dan

Please send form

David_K
Platinum Product Expert
Platinum Product Expert

Dan provided the form above. Here is the link in clear form:

https://support.google.com/googlenest/contact/nest_community

I sent in the form.

Alex_S
Community Specialist
Community Specialist

Hi there,
 

@Jimmy_J, I’m sorry to know about what happened on your Google Nest device. We’re open to any feedback from our users, as it helps the team improve our products. 
 

@waterskier38, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.


Kind regards, 
Alex

Jimmy_J
Community Member

Mine died just over the 2 year mark and google just told me to buy a new one. I have a beat up amazon tablet that has lasted 5 tines as long. Never buying another google product.