My Google Nest Hub (2nd gen) not powering up

[MariuszStepien]

I've had it only for three days. I tried unplugging, different outlets etc... It's not even booting or resetting. No "G" logo, nothing. 

What should I do next? Is there a way to have it exchanged? 

Mariusz

[MplsCustomer]

@MariuszStepien 

If you bought it directly from Google Nest, I would think you could contact Google Nest Support for a replacement, starting with this link: https://support.google.com/googlenest/gethelp

If you bought it from a retailer, you should be able to exchange the non-working Nest Hub for a replacement.

[MariuszStepien]

That's the problem with Google products. It would never be a case if it was made by Apple - no matter where you buy / second hand or not as long as it is under warranty you can get it fixed without any receipt. 

My Nest Hub waited a month to be open and receipt is missing. 

[Princesss]

Hi folks,

Thanks for posting.

@MplsCustomer, thanks for always helping us.

@MariuszStepien, sorry to hear about this. Kindly fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey MariuszStepien,

We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi