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My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Oliver Le May 

 

Hi, 

 
We have had a Google Nest Hub for some time, which has worked perfectly well. However, the device has recently failed to connect to WiFi. We have attempted to reset it and the WiFi, as per the instructions on both an android and an iOS device, with little success. When it is being set up, it will claim it is connected, but either it would not move off the connected screen or say something went wrong. Either way, it will subsequently say it can't connect to WiFi. Any help on the matter would be greatly appreciated. 
 
Cheers!
1 ACCEPTED SOLUTION

Rdianco
Community Specialist
Community Specialist
Hi Oliver Le May,
 
I appreciate how frustrating this must be and thanks for confirming what you've already tried. I've included some steps below that will help you troubleshoot this. Some of them you may already have tried, but I've included them all for completeness. 
 
Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the WiFi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
     
  2. Make sure WiFi, Location Services and Bluetooth are turned ON on your phone or tablet.
     
  3. Turn OFF mobile/cellular data.
     
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
     
  5. Reboot your Google Home or Google Nest device.
     
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
     
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn WiFi off and on again on your phone or tablet.
  • Reopen the Google Home app and retry setup.

If that doesn't help, let's try these alternative steps:
  1. Go to the WiFi settings on your mobile device.
     
  2. Open the list of available WiFi networks and look for an available network with the name “GoogleHomeXXXX" (where XXXX is a random number).

    Note: If you previously set up your device and haven't factory reset it, look for the name of the device that you assigned to it in the list of available networks on your mobile device.
     
  3. If you can successfully connect to your speaker or display's WiFi network in your WiFi settings, open the Google Home app and try to set up the device.
Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.
 
 
- From david.king (Gold Product Expert)

View solution in original post

44 REPLIES 44

Rdianco
Community Specialist
Community Specialist
Hi Oliver Le May,
 
I appreciate how frustrating this must be and thanks for confirming what you've already tried. I've included some steps below that will help you troubleshoot this. Some of them you may already have tried, but I've included them all for completeness. 
 
Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the WiFi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
     
  2. Make sure WiFi, Location Services and Bluetooth are turned ON on your phone or tablet.
     
  3. Turn OFF mobile/cellular data.
     
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
     
  5. Reboot your Google Home or Google Nest device.
     
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
     
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn WiFi off and on again on your phone or tablet.
  • Reopen the Google Home app and retry setup.

If that doesn't help, let's try these alternative steps:
  1. Go to the WiFi settings on your mobile device.
     
  2. Open the list of available WiFi networks and look for an available network with the name “GoogleHomeXXXX" (where XXXX is a random number).

    Note: If you previously set up your device and haven't factory reset it, look for the name of the device that you assigned to it in the list of available networks on your mobile device.
     
  3. If you can successfully connect to your speaker or display's WiFi network in your WiFi settings, open the Google Home app and try to set up the device.
Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.
 
 
- From david.king (Gold Product Expert)

sbbb
Community Member

Hi, I’m having the same issues as the original poster, except I’m setting up my device for the first time (i.e., it has never been connected to my wifi). I have followed all the steps you suggested above and it still isn’t working. When I try to connect to the Nest Hub’s wifi hotspot as you suggested, my phone will connect but will tell me that there is no internet connection, and when I go back into the Google Home app that network is not available on the network selection screen. Any help would be greatly appreciated. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device not connecting to the Wi-Fi? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

mr2bobos
Community Member

I could use some help.  I purchased my first Google Nest Hub this past Tuesday, June 21, 2022.  At first I was able to set it up, then after 20 minutes it disconnected and I cannot regain the connection.  I have Google Nest Doorbell Camera, Google Chromecast, and 3 Google Pixel phones connected to same network.  But not the Nest Hub.

I have rebooted router, reset Nest Hub and nothing works.  I contacted Google support and they were not able to assist.  Basically told me the same stuff I already did.  

I am at the point where I plan to return item back to Lowes, but decided to see if someone online can help.

I will appreciate any suggestions or advice you can share.

KK7
Community Member

I cannot get the newly purchased product to connect to WiFi for initial setup even after following all troubleshooting steps. 

Marcass
Community Member

I have the same problem mate, I've tried all of the recommended trouble shooting at least 5 times each to no prevail. A really shocking service.

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry to hear you're having trouble with your device not wanting to connect to the Wi-Fi. It looks like davidking has left some good tips on the issue. If those don't help resolve the problem, I would recommend reaching out via phone or chat to our Team from here. 

 

Best regards,

Jake

Same problem, my Google Home (Nest Hub) that has worked for years now can't connect to the network. I've rebooted router. I'm able to connect directly to Nest Hub Wifi, but setup doesn't complete. I've tried setting up a new guest wifi network, but same result. I've factory reset multiple times. I have numerous other Google devices that have not lost connection.

I was trying and repeatedly failing to get it setup using my Samsung S20FE that was recently updated to Android 12 and Samsung One UI 4.0. Then I tried setting it up with the Home app on my iPad and it worked the first time. Maybe the Home app on Android 12 is having issues?

1keithdmiller
Community Member

I have the same problem, the network isn't available if you have your phone connected to the hub. However I have been able to register the hub on google home by doing this, but still not able to connect to WiFi. Have also tried everything suggested including different WiFi connections. My other devices are working fine.

Same issue.  1.5 hours in and still it won't connect to wifi.  6 other nest devices connected fine. Thermostat just won't connect.  Tried resetting, rebooting everything.  Tried both networks etc....  Just won't connect.

I finally sorted this out buy creating a new home in the Google Home app and linking the thermostat to the new home.  Not ideal but I don't have time to sort it any further.

Got exactly the same issue and when hotspotting from my mobile, it works. This indicates an issue with my home network but now the challenge is working out exactly what that is. If anyone has come across this and has a solution, would love to know

dsconley
Community Member

I'm having the same issue. My wifi has never  been ############ feet from my device and it was never a problem. It just quit working. I have a new wifi system and it still won't connect. It's frustrating. My Google Home works, very slow though, but not the nest. 

maverikhp
Community Member

It looks like im having the same issue, since i request to my ISP to change the speed of my current plan.

i have tried everithing yall mentioned and nothing seems to work.

First the camera stop working and now this.

If any one have any luk on resolving the issue please share.

 

Thank you.

kaja69
Community Member

My Nest Hub Max have worked fine for two years. I changed my router and setup wifi as before (same name/same password). All devices in the house re-connected including many Google Nest devices (Hello, Protect, Mini 2nd gen,...) and Chromecasts' (3rd gen, 2nd gen, Google TV, Audio,...). But the Nest Hub Max simply won't connect! Tried factory reset etc. Any body who has discovered a solution?

PCo
Community Member

      Hi everyone! I have faced the same issue after installing a new mesh router. I followed all the suggested steps here with no luck. I looked up how to factory reset the display and the Wifi setup worked like a charm after that. In order to factory reset it, you just gotta press both volume buttons in the back and hold for 10 seconds. I hope that helps!  

Lovin
Community Member

Same problem, my Google hub that has worked for years now can't connect to the network. I've Just upgraded my router. I'm able to connect directly to Nest Hub Wifi, but setup doesn't complete. I've tried setting up a new guest wifi network, but same result. I've factory reset multiple times. I have numerous other Google devices that have not lost connection. HELP NEEDED

 

1keithdmiller
Community Member

After trying everything mentioned so far my hub now freezes if I reboot or factory reset. I have now given up and purchased a new next-gen nest hub. Quite an increase in price on the original but all good.

Vickovs81
Community Member

I am also having the same problem. After the factory reset, all I get is a white screen...please help. Thanks!

vupham2909
Community Member
Finally, I find a place to report this problem. I have exactly the same issue with the other mentioned above.
I appreciate and looking forward to learning how to fix this problem. 🙏
 
Symptom 🤔: Setup Nest Hub stop at the wifi selection step because no wifi network is available for selection.
  • My Nest Hub works fine until Feb 2022. Suddenly it goes back to the setup screen.
  • I have to set it up again from the Google Home app.
  • It stops at the wifi selection screen. The Google Home app does not find any Wifi available for selection.
  • The other google devices at my home (Nest Mini, Chromecast) still be able to connect to wifi and work just fine.
List of work that I have done and didn't work 😥:
  • Follow the checklist from Google documentation.
  • Try to use the Google Home app on different Android devices and iPhones.
  • Reboot Router several times.
  • Open wifi hotspot from laptop/mobile.
  • Factory reset Nest Hub. 
Note on Factory reset 😱:
  • Press and hold the both volume up/down buttons. The process of factory reset hanging at a gray screen. It cannot finish the factory reset.
  • Unplug/Plug the power cord to help reboot the Nest Hub. It started and after a while, it stayed on the white screen.

Having the same problem. Any solutions available? I figured something was updated and now my old generation nest hubs are not working, everything else went down and the newer items rebooted themselves. The nest hub max did not. 

mattg123
Community Member

I had the same issue, two Google home minis in my house were randomly no longer available as options to stream to from Spotify. I reset them, went through the setup process using the Google Home app on my iPhone and on the last step of the setup process, connecting to wifi failed.

Turns out the issue is that I had DFS Channels enabled on my router, once I turned that option off I was able to complete the setup on my minis and everything worked as normal. I assume my router picked a channel that the minis didn't like, which is why they couldn't connect.

Hope this helps for everyone having issues!

Tea181
Community Member

This worked for me! After an hour of struggle, THANK YOU! 💃🏾🎉🤗

MitchK
Community Member

Having exact same issue 

LadyNyk
Community Member

I went into the advanced router settings and made sure that every SSID had the same password, and this fixed it for me.

Ddddssss
Community Member

This happened to me as well I tried everything and was just about to get a new router well I ended up doing is taking it to A completely different place. This than brought up all of the start up information and set up of the home device . Then when I brought it home again it worked. That’s what fixed it for me

Pd3509
Community Member

I am having the same issues. First it wouldn't connect to wifi and now it just shows a black screen. I have tried all the fixes and nothings is fixing the issue.

bje5
Community Member

I got in touch with Google after experiencing this problem, and they provided this fix, which worked for me:

  1. At the back of the Google Nest Hub Max, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
  2. Repeat the first step, 10 more times.
  3. After you plug the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.
  4. After all that, do the factory reset by pressing both up and down volume buttons/bar at the same time then wait for it to boot up. Please set it up afterwards.

commandedede
Community Member

I got the same problem as everyone else!

What resolved my problem : Uninstalling the Home app and installing back again.

Hope it helps others.

Enduser144
Community Member

Is Google not monitoring this situation? Same here, got a new router with the same login, and had to redo all the Google home devices. Nest hub still won't connect after factory reset, rebooting router, trying to install the Nest hub on a different network. Nothing. I want Google to replace it with a new one since this appears to be a problem with how they designed it or an upgrade/update issue. 

AnRx4That
Community Member

Having the same issues as everyone above. Mine is a older Google Home device. Recently upgraded to a WiFi 6 router.

What's different for me is right after it was installed I put it on wifi no problem. The next day, it won't connect at all. I've gone through all manner of resets and reboots of the device and the app. 

Another thing is that when I try to get it on wifi my phone loses the wifi signal, only when I am trying to setup. 

Digi
Community Member

You all are going to love me! The reason that you can't connect is because of the VPN you have installed on your iPhone. 

You need to go to your settings > General > VPN & Device Management > Select the "i" next to the VPN you have installed, then switch off the "connect on-demand." Then go back to your settings and verify your VPN isn't connected. After, go back to the google home app and set up your Google Nest Wifi!

aml1
Community Member

I was trying to install the hub from my Galaxy S22 with no success, even though I had set the hub back to factory default.  I decided to try adding it via my Galaxy A7 tablet and it worked on the first try.  Try changing the device that you're using to add the hub back to the network. 

borchert
Community Member

I was having the same problem and Google hinted i had to use a gmail.com account.

I did and then it started working, they said they changed their platform awhile ago and had to use the gmail acc.

HnsMldr
Community Member

For me I could connect again after unplugging the nest hub then there was instant connection.

Shypup
Community Member

Add another person to the list experiencing this problem!  In my case absolutely nothing has changed recently.  I've had the same router, the hub has been in the same location, no settings have been changed over the past 6 months.  Everything worked fine up until this weekend and suddenly the hub cannot connect to the internet.  It is intermittent with mine and if I unplug and re-plug it in, it finds the internet fine....and then looses it at some point.  

I reset the router, did a factory reset on the hub, and re-added it to home and that didn't fix it.  I have a Pixel 6 Pro and various other google products that are working fine.  I'm at a loss unless something was changed on the backend this weekend, because we haven't changed anything.  

Tester_-_
Community Member

Almost exactly the same problems with my Google Nest Hub: since last weekend intermittent "Check Internet Connection" error...  No changes in my WiFi setup and ALL my other devices have a full WiFi connection, including an Google Nest Mini. Taking the power plug in and out of the Hub helps (instant WiFi connection after a reboot), as does resetting the device to factory settings, but only for 30min-2hrs, then the "Check Internet Connection error" reappears... Very frustrating!