04-03-2022 01:26 AM
My Hub Max is set up and working fine. However it won't allow me to set up Nest Cam no matter what I try. After I scan the QR code it says something went wrong and to try moving closer to other Nest devices. So I go and stand right next to my Nest Thermostat and try again, or next to my Nest doorbell.... Still nothing. I have tried this 10 or 11 times now and nothing gets my Nest Cam to connect. This is so frustrating. I am thinking it may be something to do with my mesh WiFi system? (I have Ubiquity). But really I have no idea. It really makes no sense as my Hub Max IS connected to WiFi and working fine. Please can Google sort this out!!
04-04-2022 06:53 PM
I’m having the exact same issue and am using the mesh internet with Google Home Internet
04-06-2022 01:30 AM
Thanks iClad - please can someone from Google or Nest respond to this??
05-10-2022 11:36 AM
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
05-10-2022 11:43 AM
Hi Jake - thank you, I still haven't resolved. It would be great if you could assist please.
06-17-2022 11:14 AM
Apologies again for the delayed reply, and to hear the issue is still present. I wanted to follow up and provide a helpful article that I had found. Please let me know if that helps resolve the issue, or if you are still having any trouble from here.
06-20-2022 11:16 AM
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
06-21-2022 10:52 AM
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
06-25-2022 12:45 PM
I’ve been off line for a minute but am back. I see there are some instructions Down below, so let me try that and get back with you. My apologies for not getting back sooner
06-25-2022 12:49 PM
Thanks for responding.
Feel free to update this post as soon as you have tried the suggested steps.
06-28-2022 10:15 AM
We just want to check if you have tried the steps suggested? Let us know by updating this post, otherwise we'll be locking the thread.
06-22-2022 01:43 AM
06-22-2022 12:02 PM
A quick question: are you trying to set up the Nest Cam that is built-in on the Google Nest Hub Max? If so, give these steps a try:
Looking forward to your response.
06-25-2022 12:35 PM
Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.
06-29-2022 10:43 AM
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.