Nest Cam on Hub Max won't set up

[Gt22]

My Hub Max is set up and working fine. However it won't allow me to set up Nest Cam no matter what I try. After I scan the QR code it says something went wrong and to try moving closer to other Nest devices. So I go and stand right next to my Nest Thermostat and try again, or next to my Nest doorbell.... Still nothing. I have tried this 10 or 11 times now and nothing gets my Nest Cam to connect. This is so frustrating. I am thinking it may be something to do with my mesh WiFi system? (I have Ubiquity).  But really I have no idea. It really makes no sense as my Hub Max IS connected to WiFi and working fine. Please can Google sort this out!!

[iCLAD]

I’m having the exact same issue and am using the mesh internet with Google Home Internet

[Gt22]

Thanks iClad - please can someone from Google or Nest respond to this??

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Gt22]

Hi Jake - thank you, I still haven't resolved. It would be great if you could assist please. 

[Jake]

Hey Gt22,

Apologies again for the delayed reply, and to hear the issue is still present. I wanted to follow up and provide a helpful article that I had found. Please let me know if that helps resolve the issue, or if you are still having any trouble from here.

Best regards,

Jake

[Jake]

Hey Gt22,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,

Jake

[Jake]

Hey Gt22,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

[iCLAD]

I’ve been off line for a minute but am back. I see there are some instructions Down below, so let me try that and get back with you. My apologies for not getting back sooner

[Princesss]

Hi iCLAD,

Thanks for responding.

Feel free to update this post as soon as you have tried the suggested steps.

Best,

Princess

[Princesss]

Hi iCLAD,

We just want to check if you have tried the steps suggested? Let us know by updating this post, otherwise we'll be locking the thread.

Best,

Princess

[Gt22]

Hi Jake 

This still isnt working for me.... Please can you assist with resolving? I've had the product so long now and I wouldn't have bought it had I known it would not also work as a Nest Cam. 

Tommie

[Azarco]

Hey Gt22,

A quick question: are you trying to set up the Nest Cam that is built-in on the Google Nest Hub Max? If so, give these steps a try:

1. Force close and re-open the Google Home app. If it didn't work, uninstall and reinstall it as well.
2. Ensure the that the Google Nest Hub Max and other devices have internet connection (device does not show as offline).
3. Remove any old Nest products that are no longer in use or online from the Nest or Home apps.
4. If the customer is setting up the device in a home with a previous Nest Cam set up, make sure that the Nest Hub Max is on the same Wi-Fi network and not far from the other device for setup.
5. If the above steps fail, do the following steps below:
   1. Set up the Nest Hub Max's Nest Cam in a new Home in the Google Home app with a tap on the plus sign at the top left of the Google Home app and select Create new home.
   2. Remove old devices from the old Home first, before they are added to the new one.
   3. Move current devices to the new Home, then delete the old Home in the Google Home app.
6. Perform a factory reset on Nest Hub Max. To do this, hold the volume up and volume down buttons for 10 seconds.

Looking forward to your response.

Best,

Alex

[Princesss]

Hi there,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi iClad,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess