09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Hey folks,
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Cheers,
Muddi
09-27-2021 05:24 AM
Sorry to hear about that @SiFo. I don't recall your other posts so I apologize if this has already been recommended, but have you tried doing a factory reset on your Google Nest Hub?
12-30-2021 12:30 AM
Are you kidding, my guy?
12-30-2021 03:17 AM
Are you serious? I don’t recall Mother Nature telling you this but don’t forget to breathe! It is essential.
09-27-2021 08:55 PM
I am running out of options for this. factory reset is not helping and changing power outlets around the house to test the nest hub doing the factory reset is useless as well.
Please provide me with a solution to this issue where the nest hub stay on the G logo and won't boot up.
09-27-2021 09:59 PM
Hang tight, this is being looked at, I know it's frustrating but someone will have an answer soon!
09-28-2021 07:08 PM
Obviously this is a known issues, why wasn't there a fix for it? All I read is the experts telling to do factory reset which is again obviously not working just by reading all the threads here.
calling google and all we get is redirecting to this support page which again is NOT helpful as well. Simply want this to be either replace, or fix. is this too much to ask for from Google?
10-01-2021 08:37 AM
Hello JackOh,
Please refer to my original reply above to your first comment. Thank you.
12-10-2021 04:54 PM
Any news yet? Its obviously not a device specific issue but something google has done that's bricking devices. Won't be buying a new one if this is how they operate, planned obsolescence
10-01-2021 08:35 AM
Hello JackOh,
Thank you for your messages and posts. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-0335000031382.
09-16-2021 10:16 AM
Having the same issue. Any answers?
09-16-2021 10:28 AM
No answer, no solution.
How to contact a support?
10-01-2021 08:46 AM
Hello xtof,
Thank you for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-0155000031764.
10-01-2021 08:39 AM
Hello Ireneg,
Thanks for reaching out, I understand your concern.
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-1232000031677.
09-28-2021 06:32 AM
My Google nest screen is frozen with G logo. Cannot factory reset.
10-01-2021 09:04 AM
Hello sialzi,
Thanks for your comment. I looked into your issue and saw that you contacted Google Support on September 28, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 9-6525000032277.
01-17-2022 08:42 AM
My nest home won't factory reset either, can you open a case for me.
12-11-2021 11:59 AM
Same as mine . Having the same issue
09-01-2021 05:24 PM
My Google Nest Hub had been working just fine until a few weeks ago.
It restarted after a recent auto update and now it's been stuck on the infamous grey screen with G logo ...I've followed all the suggestions listed in another support thread: https://support.google.com/googlenest/thread/111194794/og-nest-hub-bricked-or-broken?hl=en
But nothing works. I cannot get the device to enter recovery mode or factory reset.
This is a first generation Nest Hub which obviously means its now out of warranty, but, there was nothing wrong with the screen, speakers or WiFi. Hoping your techs can come up with a way to recover my device or push out a new software fix. It would be a shame to have to landfill a perfectly good electronic device.
Thanks.
09-01-2021 07:34 PM
Is that what it is??? My hub has also been acting up the past 2 weeks. It hasn't bricked yet but when using it to play spotify or trigger lights in the house it will freeze and i'll see the grey G on the black background too. My lights are on a routine and every day i hear the "google has encountered a problem with four lights" message. i wasn't aware of the update.
09-01-2021 07:53 PM
I went onto Reddit and the Google Nest Community Forums and there were hundreds of similar posts from other Nest Hub owners with multiple devices in their homes all freezing or bricking during the past few weeks. I didn't think this could be a coincidence lol.
Obviously I don't think this was intentional on the part of Google, but clearly they mess'ed up big time. These were all perfectly fine devices which might have to go into the garbage heap if they can't be recovered. Other posters who contacted support were told if their devices were outside the 1 year warranty period, they'd have to just buy a new replacement ...that's ridiculous cuz who's to say in years time they send out another botched auto update.
09-30-2021 10:10 PM
Same issue, stuck with this screen for months, every time I try either reset or restart it’s not working. Frustrating, it worked only for few months
10-01-2021 09:11 AM
Hello Ameetmk,
Thanks for reaching out.
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 2-4693000031970.
09-08-2021 11:23 AM
Hello arl3cchino,
Thanks for your patience! I appreciate you taking the time to try a variety of troubleshooting steps.
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-7726000031499.
09-08-2021 11:25 AM
I need that help as well. I have tried everything and the hub is useless now.
09-08-2021 11:36 AM
Hello JDub,
No worries, I am helping everyone on this thread. Thanks for your patience.
I appreciate you taking the time to try and troubleshoot your device. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-7520000031899.
11-01-2021 09:37 PM
Thanks
11-04-2021 09:17 AM
Hello @Sandeepkaur181
Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-1980000031859.
02-07-2022 08:37 PM
Francis have same problem, it has been working fine but now stuck on the G screen, have done factory reset many times, no change Gen 1 Google Hub give me a case ID please- need replacement
11-11-2021 06:08 AM
Same issue here. Stuck on G letter. What can we do?
01-05-2022 01:35 PM
Hi, my device is doing the same thing and was only purchased in October 2021. Could you please look into this? Thanks
01-05-2022 02:23 PM
Just throw it out in the trash. Google will not replace it. Good luck. You can send many emails and nothing will happen. All you will receive are canned robotic email responses. Cut your losses and stay clear of Goole hardware
11-18-2021 03:28 AM
Same issue here. Tried factory reset several times with no luck.
09-01-2021 10:58 PM
You can still do a factory reset by holding (and keeping) both volume up and down before powering up the device. However, because of recent updates, after a while the device will freeze and you may need to do that again.
09-01-2021 11:40 PM
Yeah I've tried that already, along with other suggestions from the Community Specialists like holding just the down volume before powering up as well as restarting the device 10+ times etc... nothing has worked for some us with the older devices. The hub never enters recovery mode and we are just stuck with the blank screen and G logo.
09-02-2021 12:07 AM
One trick that might work is also to turn off your router before doing this.
09-02-2021 12:10 AM
Don't know if you tried it, but did you keep holding the volume up and down at least 10 seconds while the device is powering up?
09-02-2021 07:41 AM
No difference, goes to blank screen just the same.
09-08-2021 11:32 AM
Hi gmuj,
Thanks for your assistance, it is greatly appreciated! Just wanted to check in, are you having any issues with your Google Nest Hub? If so, I would be more than happy to help you as well. Let me know!
10-13-2021 05:03 AM
I am having the same issue. Stuck on the grey G screen. Tried factory reset a bunch of times to no avail
12-03-2021 06:35 AM
Hi i have this same problem is a stuck on G logo