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Nest hub update broke ambient sensor

Paul1
Community Member

Repost as a device reset didn't fix it as thought.

 

 

 

My Nest hub received an update today, all looked well until the clock face and screen brightness kept changing, any fix for this?

 

 

 

6 REPLIES 6

massone
Community Member

I have the same bug — found this thread trying to troubleshoot the problem. Has anyone found a fix?

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Paul1, @massone, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Are those Nest Hub or Nest Hub (2nd Gen). When did your issue begin? Were there any recent changes made? When you did the reset, was it the same steps as what you see in this link?

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

Also, try if disabling color match works:

 

  1. Make sure the mobile device is linked to the same account as the Google Nest display.
  2. Open the Google Home App.
  3. Select the Nest Hub display.
  4. At the top right, tap Settings > Display > Color matching.
  5. Under the Color matching section, choose > Never.

 

Furthermore, check if the Ambient EQ is enabled:

 

  1. From the bottom of the display, swipe up.
  2. At the lower left hand corner, find the light icon.
  3. Check if there's an A in the light icon.
  4. If not, tap the light icon to turn Ambient EQ on.

 

Hope this helps.

 

Best,

Dan

LovelyM
Community Specialist
Community Specialist

Hello everyone,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey massone,

We're checking in to make sure that you've seen our responses. Please let us know if you have additional questions or concerns before we close this thread within the next 24 hours. 

Thanks,
Lovely

Paul1
Community Member

Hello, after resetting the hub a few times all seems ok now. Thanks for the suggestions.

LovelyM
Community Specialist
Community Specialist

Hello there Paul1,

Wonderful! I'm glad that everything worked out for you. I'm going to lock this thread shortly, so if you have further concerns, please feel free to create a new post.

Kind regards,
Lovely