Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[gigib]

Same issue here. I was told I need to re-link my already linked Netflix account then after unlinking it I am unable to link it again. Getting a blank screen after entering my credentials and hitting login.

[Rachelsw91]

Has there been a fix yet? Mine was working on my hub mini Friday and now today it’s not working due to sale linking issue.

[Nativetexan66]

Been out since Friday 

[ahoeschele]

Same issue here. I log in with my password. But the next page is blank and nothing changes 

[d-j-a]

Same for me. Was trying to help mom, unlinked my working account and now I can't link it back again. wtf..

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[tstar7028]

Still have not gotten Netflix to link.

[Jeran]

That is strange, I'm sorry to hear that the Google Home app is giving you trouble. Let me ask you a few questions about what's happening:

• Is your Google Home app up-to-date?
• Have you tried uninstalling and reinstalling the app?
• Are these the instructions you're using when you run into the issue?
• Do you experience the same issue when you try to link other accounts?

Thank you for your patience on this, let me know if you had any other questions or concerns.

Best regards,

Jeran

[moneill]

Sos this is happening to me today...so it isn't so strange as I google and find this has been an issue for folks for years.  ---

[Nativetexan66]

Exactly!! I noticed that also

[cthgoogaccount]

I have followed these exact steps. I am able to log into netflix and select my profile to link  but as soon as I try to confirm the link it says "link failed."

What is causing this??

I really would rather not uninstall and reinstall home because it was a giant pain to get the existing devices all working. 

[cthgoogaccount]

And btw i am trying to link using a pixel 5a which last time I checked was a google product.

[StacyT]

Agreed! It's so much effort. 

[Nativetexan66]

I’m in a chat with Jonathan and if he tells me to do that I’ll sell it first. It was not enjoyable to set up!

[LisaACanada]

This is beyond annoying that Google won't link my Netflix to chromecast 

Error 400.  That is an error 

Server can not process something about being malformed 

[Czarandom]

There are numerous people in this thread stating that they're having exactly the same problem. It might be time to go beyond the script and involve an engineer. 

[Dale13926]

Same here exactly the same fault, i went to play netflix on my goigle home and it's saying not linker, tried relining on google home and then get a blank page, I also tried linking my Disney account which won't lik either.

[Subinatorul]

Done everything yet still doesn’t link

[superbigjay]

As many have stated, same problem here.

Using Goggle Pixel 3 (google product), Home apps up to date (google apps), Brand new Google Nest Gen2 (google product), and got the exact same problem: blank (white) page with “clients3.google.com" displayed on top, but nothing happens.

[Corrigla]

There’s clearly something wrong all these inbetween mitigation steps don’t work there’s a bug with the app no matter what device your on, no matter what version of the app you have. 

only Netflix is causing a problem.

[SorenB]

Same issue. Hoping it will get resolved ASAP.

[Nativetexan66]

I’m impatiently in a chat with google right now!

[Ad9]

Of course we are following the link process correctly. After you put your email and password in the sign in and link Netflix to Google account page. It will take you to a blank white screen with the heading is.   Clients3.google.com

[Ad9]

 

[JustinMcVey]

Wtf you lazy **bleep** you gonna give us even half an answer

[prodanceteam]

Still having this problem

[SJtoo]

Interesting since there have been complaints of the same issue less than 2 hours ago.  Bot 

[Carlisle]

I contacted @ madebygoogle on Twitter and they’re trying to help me though dm’s. They’ve taken my screenshots and everything.  I even tried the Netflix help option through the Netflix site but they’re blaming Google products, not their login page, which is the actual part that isn’t working.

anyways, @ made by google told me they’re looking at it and would keep me in the loop if the team finds anything out.  Hey, you never know.

[Czarandom]

At this point I don't think anyone in this thread has a solution so it might not be the best idea, customer service wise, to lock the thread. 

[StacyT]

Please don't close. Having same issue. 

[Cbensley21]

Don’t lock it this issue hasn’t been resolved. Spoke with google home support today and they are working on the issue. 

[Argo_300]

Happening to me now too 🙄

[Zincho]

Same case here happen just today

[Nitrateflux]

And now happening to me, something has gone very wrong somewhere

[Ashleynspencer]

I think so to. Clearly they're a major issue of this many people are having the exact same issue around the same time. Although the issue started for some much longer ago. It seems like on the last week it has suddenly affected very very many!!!

[J9]

Agree. Same.

[Johnmoe5]

Do not lock it until there is a solution. 

[Nativetexan66]

Seriously, still doesn’t work

[OReed]

I'm having the same issue, and haven't found a solution yet. I've tried restarting the device and installing the app but every time I try again it still goes to that error site.

[Jeran]

Hey there OReed,

That is a strange issue. Are you able to see if the error persists when you try to link Netflix with Google Home using another device, such as a phone or tablet? Also, if you have the time, would you be willing to re-create the issue, then submit feedback via the Google Home app with logs enabled? That way our engineering team can look deeper into this issue.

Thank you so much, and I look forward to your response!

Best regards,

Jeran