Netflix currently not working on Nest Hubs

[MplsCustomer]

Starting about 2:40 pm US Central Time on Nov. 10, it hasn't been possible to stream Netflix on a Nest Hub.  The Nest Hub reports that the link to Netflix isn't working and suggests unlinking and relinking to Netflix.  However, the relink to Netflix simply stalls with a blank screen with clients3.google.com at the top.

[MplsCustomer · Accepted solution]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix.

[MplsCustomer]

As of about 8:00 am US central time on Sunday, Nov, 13, we are again able to re-link to Netflix

[anthem222]

I was able to relink this morning as well... hope others are having similar luck!

[ply]

Still having this error at the moment. Hopefully they're in the process of rolling out the fix.

[anthem222]

And... I spoke too soon.

Although I can link Netflix, when I actually try to play it, I have a repeat of the same initial error message: " Google Assistant is having trouble connecting to Netflix. Open the Google home app, then unlink and relink your Netflix account and try again."  So still blocked out.

[MplsCustomer]

We were able to re-link about 8 am US central time Nov. 13 and are able to play, although on one try Google said it was having trouble and try again, but on the second try we were able to.  Maybe they're still getting the kinks out of the problem.

[HansL]

Cleared cache of both apps and browser. Problem still persists...

[Flat]

Hi alI,

I still cannot re-link my Netflix account. 

[PeaceKeeper01]

Here in Europe same issue, same error.

[anthem222]

And... now back to the original issue with the push to the dead-end clients3 page when I try to link the account.  I hope that means that they're still working on this,

[Haike]

Same problem here, in the Netherlands. Same error saying I should unlink and link. But not able to link anymore. Hope there will be a fix soon.

[heyaugust]

Same issue, Just spoke to Netflix and they said "we have no resolution for you, try using another device, bye"

[Haike]

To me they said, "it's google not us"

[Tacha009]

Still no solution in Belgium *sigh*

[ztra]

Same issue in Canada.  I can still cast Netflix to Nest Hub but the relinking of Netflix account just gives a blank page on clients3.google.com

[Albgraz]

Same issue in Italy. I can still cast Netflix to Google home but the relinking of Netflix account just gives a blank page on clients3.google.com

[anthem222]

Still having this issue as of just a few minutes ago.

I'll check again tonight to see if any better luck -- but will just note, based on these replies, that clearly my Netflix thinks that I belong more in Europe (or Canada) than here in the United States.

That may have broader implications for my family....

[Mlabrador]

Hi all,

Our team is already aware of it. I'll keep you posted once I get an update. Thank you for your patience. 

Best, 

Nikki 

[anthem222]

Thanks, Nikki.

[anthem222]

Nikki -- any status update here?  I think a lot of folks are getting restless...

[Mlabrador]

Hi all, 

I'm sorry that all of you had to go through this. Rest assured that our team is already on top of this and we are still coordinating with our partner app. Thank you for all your patience. 

Best, 

Nikki

[MplsCustomer]

@Mlabrador 

I spent 105 hours with Netflix Support on a chat this afternoon, and they said they were completely unaware of this issue.

[DominikH]

I just tried it again and it seems to work now. I did not try to watch something on the Hub but at least the linking didnt forward to the blank page. The home app shows a successful link.

[Tacha009]

Could connect as well (Belgium), but still can't cast 😞

[Mlabrador]

Hi all,

It looks like that some users have already confirmed that they were able to link their Netflix account. Let us know if you're still experiencing the same issue — we’re here to help.

Best,

Nikki

[ultimatemagenta]

If it can help,

I list the "hey Google play that cool TV-SHOWS on my perfect screen" some days ago but was able to cast.

Tonight, I lost ability to cast Plesse don't forget US.

I'm from Switzerland If some want to create a map of the issue 😛 

[Mlabrador]

Hi all, 

@MplsCustomer, @ultimatemagenta, thanks for the update. 

The investigation is still ongoing and we don't have any timeframe to when it will be fixed. In the meantime it would be very helpful to send us feedback by saying " Okay Google, send feedback GHT3 unable to link netflix ". Here's how: https://goo.gle/2PflWYZ

Best, 

Nikki 

[Nativetexan66]

My Netflix disconnected and it won’t let me reconnect. I’ve downloaded it on other items and it loads and logins fine. It’s happened once before but I just had to unplug it and it then would connect. I was watching it the day before. I don’t believe it has anything to do with the four device theory since I can load it into other things.

[Harri]

I’m having the same issue! 😞 google said it’s Netflix problem, Netflix said it’s google and i Can’t get a straight answer 

[MplsCustomer]

For some of us, the problem was fixed by around 8 am US central time Nov. 13, but on other posts as well, other customers are saying it's not yet fixed for them.

[Nativetexan66]

It was fine on Thursday, then Friday morning it was logged out!

[Princesss]

Hi everyone,

Thanks for bringing this up. Our team is already aware of this and currently working on a stable fix. Please visit the main thread of this discussion as we will be posting updates on that thread.

Best,

Princess

[Nativetexan66]

🙄jerks!  Looking on back post from over a year ago it’s been a problem for awhile.

[Kbwoods]

There's a massive and rapidly growing thread on this issue here:  https://www.googlenestcommunity.com/t5/Chromecast/Netflix-won-t-link-to-home/td-p/61525  

It's under chromecast but lots of folks (myself included) are talking about their hubs.   I think it comes up on google searches (that's how I found it).

crickets from google...

[MplsCustomer]

Our link to Netflix, which was fixed on the morning of Nov. 13, is now broken again. When attempting to play something on Netflix, it starts to play and then says "Your account is no longer linked. Please relink through the companion app." But in the Google Home app, we are still linked to Netflix. When I clicked on "Manage" I got a message with a screen entitled "This app will be linked to" title with a blank profile square and a "Confirm" button; clicking that brought up a Sign In screen, which returned me to the same screen with the "Confirm" button. If I clicked "Unlink" and tried once again to link, I got the now infamous blank "clients3.google.com screen" and nothing else.

I just spent 105 minutes on the phone with Netflix Support. They said they were completely unaware of this issue. I told them it was affecting hundreds of Google Nest Hub customers and sent them links to posts in this forum. They said they would investigate.

[Nandikerri]

Same issue here in Washington, DC. It was working fine- then asked me to unlink and relink- not working. 

[TheColonel]

Same here in UK

When I try..

https://clients3.google.com/cast/auth/3p/done?status=error

[Christophe03]

même problème ici en france

[Yezid]

This is so frustrating 

[Anonymous]

Same issue in Mexico November 14 2022

[EJD78]

Same issue now for 3 days

before this issue my router mesh system failed

For such an expensive product and from a top 5 global technology company this is a complete FAIL

These devices constantly fail 

I’m so angry I ever decided to buy all this Google home products from the doorbell to the hubs to the router and mesh 

the most expensive and utter FAILURE of a company 

it’s truly PATHETIC ! I should have gone with everything APPLE and Amazon 

Google should be so ashamed of their garbage home products