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RTE Radio Stations not working on Nest Hub - January 2023

IrishAlan
Community Member

The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc

System firmware version: 9.20221010.3.176

Cast firmware : 1.67.330920

Preview programme: on 

Located in Ireland

2 Recommended AnswerS

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.

 

Step 1. Turn on device reports

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2.  Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right corner of the screen, tap Settings Recognition & sharing.
  5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

  1. Say "Ok Google" or "Hey Google," then:
  2. “Send feedback”
  3. Use the keyword “GHT3 unable to stream <rte radio station> in from TuneIn”

Thanks,

Juni

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread. 

 

If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"

 

We appreciate your patience.

 

Cheers,

Muddi

View Recommended Answer in original post

277 REPLIES 277

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread. 

 

If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"

 

We appreciate your patience.

 

Cheers,

Muddi

BJT
Community Member

Hi - This issue is going on too long. I binned a Google home max last year as it just stopped working. The current nest, only 3  months old now won't even cast the Irish national radio stations in Ireland. An issue for over a year!  RTE claim not their issue, supplier of product doesn't want to know. Platitudes like ' the team are working on it'  for an issue of over 12 months is simply not good enough. Perhaps I should ask Alexa, she might have the answer.

Dbullock
Community Member

I have to say the google home radio experience is not reliable. Every year there are problems with RTE and Newstalk FM (Ireland) .. right now we can’t play RTE radio on our expensive google not very smart speakers for about a week. It’s really not good enough , it should be a reliable service. 

Deshou
Community Member

RTE radio One (via Tunein )will not play on google speakers.  All other stations do.    I have 4 device types  mini speaker, Nest hub, Google Home  Smart Speaker , and Google Nest audio.

 
All other audio services work i.e. Spotify etc.

Bawn
Community Member

Same here, only rte not working. Newstalk works fine. I figured a new policy from rte which I agreed to and that didn't sort it. 

Mhooo
Community Member

 ودي Hey Google

2funki
Community Member

It's gone again!

Yep, same here.... 😞

GaillimhTim
Community Member

Hi.  RTE and their associated stations not playing on Google nest via TuneIn. Others are fine 

Same here. It tries to play and says "Something has gone wrong, try again later" It works fine on Tunein on android or the web, just the nest doesn't want to play

IRMG
Community Member

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@GaillimhTim, @Stephen7, @IRMG, our team is already aware of this and currently investigating this issue. Since this is the same discussion, we'll move this conversation to the main thread and we'll continue to update it as soon as we have some news to share.
 

Please note that once done this thread will be locked.


Best,

Dan

Pbb
Community Member

Is there any ETA on this? I've again submitted feedback via Home.

Are we even able to use another radio app?

At this point the device is useless for us. I wonder if I could get a refund. 

Polly1
Community Member

RTE Stations back working on Nest Hub. Lets us hope problem does not arise again!

markecock
Community Member

thanks for letting us know, any idea what the fix is?

Polly1
Community Member

Not sure what the fix was, just started working again this morning. 🤞 all sorted now

IoraRua
Community Member

Maybe this time write the fix down lads so ye know for the next time 🙂

IRMG
Community Member

They didnt 🙄

MairéadC
Community Member

RTE not streaming via TuneIn to my nest hub and nest mini this morning.....very annoying

I've tried rebooting both devices and my router to no avail.  I've also submitted feedback.

Seriously considering getting rid of both devices and buying an Alexa

IrishAlan
Community Member

RTE Radio 1 and other RTE radio (2FM etc) stations not working on all google nest and speakers since this morning. It is working on the TuneIn app but you can't cast it.

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Muddi
Community Specialist
Community Specialist

Hey  and ,

 

Sorry to hear that you're having issues streaming BBC Radio on your Google Home/Nest devices. Our team is aware and looking into the issue. I suggest you follow the thread on this link for updates about BBC.

 

For other users, please let us know if you still have issues listening to RTE Radio on your Google Home/Nest devices, otherwise, we'll mark the thread resolved and close it after 24 hours.

 

Cheers,

Muddi

IoraRua
Community Member

The difference this time is that casting from the Irish Radioplayer app is working - but not casting from TuneIn.

This is getting ridiculous...

UisceBeatha
Community Member

This is actually getting ridiculous at this point. I cannot believe it has happened again. 

sharkattack
Community Member

Gone for me again also.  Can I return these devices as they are longer fix for purpose if you can no longer listen to national broadcaster?

Pbh274
Community Member

It happened at the same time last year !  March 2022

IoraRua
Community Member

It's also happened twice since and been broken for weeks at a time - it was last fixed about 2 weeks ago 🙄

IRMG
Community Member

@Juni this is beyond ridiculous. Its happening again and again and again and again and again and again

UisceBeatha
Community Member

Anyone know legality of this? Not broadcasting the national radio station? 

kev_o_brien
Community Member

Same here and even more annoyingly on the Nest Hub device that my grandmother was happily using. Please sort this out with a consistent fix.

Splat75
Community Member

I'm having the same problem.  TuneIn logo appears but nothing plays.

 

I wish there that we could default to a different App, even the RTE 1 player.  But I can't see how to do that either

FinnMc
Community Member

Same issue for us, tried a factory reset but no luck. Any update Google?

IRMG
Community Member

RTE radio stations are not working on Tunein on my Google Home Mini and my Google Nest again. This keeps happening again and again. 

Dbullock
Community Member

Same... must be the most unreliable service out there. 

Aideen
Community Member

How do we rectify this issue?

ALDAV
Community Member

I have been having the same issue over the last 2/3days. 

FelixWeca
Community Member

+1 Gone since Thursday (RTE R1 works in Tunein android phone app )

Aideen
Community Member

So can I use the Google nest to listen to Rte radio 1 at all then?

Dbullock
Community Member

Not reliably.. 

PF99
Community Member

As a workaround I downloaded the Irishradioplayer app as mentioned by somebody elsewhere.

This allows casting of the Rte stations from your phone to the google speakers.Not ideal but working for me at the moment.