01-12-2023 04:13 AM
The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc
System firmware version: 9.20221010.3.176
Cast firmware : 1.67.330920
Preview programme: on
Located in Ireland
Answered! Go to the Recommended Answer.
01-19-2023 10:25 AM
Hi folks,
Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.
Step 1. Turn on device reports
Step 2. Share your feedback
Thanks,
Juni
03-13-2023 08:16 PM
Hey everyone,
I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread.
If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"
We appreciate your patience.
Cheers,
Muddi
03-13-2023 08:16 PM
Hey everyone,
I understand the ongoing frustration many of you are experiencing regarding the issue of not being able to play RTE Stations on TuneIn with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partner. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread.
If you haven't sent feedback, please do so by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 Unable to stream <RTE radio station> in TuneIn"
We appreciate your patience.
Cheers,
Muddi
03-14-2023 01:52 AM
Hi - This issue is going on too long. I binned a Google home max last year as it just stopped working. The current nest, only 3 months old now won't even cast the Irish national radio stations in Ireland. An issue for over a year! RTE claim not their issue, supplier of product doesn't want to know. Platitudes like ' the team are working on it' for an issue of over 12 months is simply not good enough. Perhaps I should ask Alexa, she might have the answer.
03-14-2023 04:29 AM
I have to say the google home radio experience is not reliable. Every year there are problems with RTE and Newstalk FM (Ireland) .. right now we can’t play RTE radio on our expensive google not very smart speakers for about a week. It’s really not good enough , it should be a reliable service.
03-14-2023 04:32 AM
RTE radio One (via Tunein )will not play on google speakers. All other stations do. I have 4 device types mini speaker, Nest hub, Google Home Smart Speaker , and Google Nest audio.
03-14-2023 09:34 AM
Same here, only rte not working. Newstalk works fine. I figured a new policy from rte which I agreed to and that didn't sort it.
03-18-2023 07:40 PM
ودي Hey Google
03-26-2023 11:04 PM
It's gone again!
03-27-2023 09:02 AM
Yep, same here.... 😞
03-10-2023 08:12 AM
Hi. RTE and their associated stations not playing on Google nest via TuneIn. Others are fine
03-10-2023 10:14 AM
Same here. It tries to play and says "Something has gone wrong, try again later" It works fine on Tunein on android or the web, just the nest doesn't want to play
03-11-2023 01:20 AM
03-14-2023 05:48 PM
Hi folks,
@GaillimhTim, @Stephen7, @IRMG, our team is already aware of this and currently investigating this issue. Since this is the same discussion, we'll move this conversation to the main thread and we'll continue to update it as soon as we have some news to share.
Please note that once done this thread will be locked.
Best,
Dan
02-19-2023 01:43 AM
Is there any ETA on this? I've again submitted feedback via Home.
Are we even able to use another radio app?
At this point the device is useless for us. I wonder if I could get a refund.
02-21-2023 11:31 PM
RTE Stations back working on Nest Hub. Lets us hope problem does not arise again!
02-22-2023 02:35 AM
thanks for letting us know, any idea what the fix is?
02-22-2023 02:37 AM
Not sure what the fix was, just started working again this morning. 🤞 all sorted now
02-22-2023 12:20 PM
Maybe this time write the fix down lads so ye know for the next time 🙂
03-13-2023 06:45 AM
They didnt 🙄
03-09-2023 03:44 AM - edited 03-09-2023 03:45 AM
RTE not streaming via TuneIn to my nest hub and nest mini this morning.....very annoying
I've tried rebooting both devices and my router to no avail. I've also submitted feedback.
Seriously considering getting rid of both devices and buying an Alexa
03-09-2023 03:52 AM
RTE Radio 1 and other RTE radio (2FM etc) stations not working on all google nest and speakers since this morning. It is working on the TuneIn app but you can't cast it.
04-06-2023 08:26 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
04-08-2023 07:25 PM
Hey and ,
Sorry to hear that you're having issues streaming BBC Radio on your Google Home/Nest devices. Our team is aware and looking into the issue. I suggest you follow the thread on this link for updates about BBC.
For other users, please let us know if you still have issues listening to RTE Radio on your Google Home/Nest devices, otherwise, we'll mark the thread resolved and close it after 24 hours.
Cheers,
Muddi
03-09-2023 11:07 PM
The difference this time is that casting from the Irish Radioplayer app is working - but not casting from TuneIn.
This is getting ridiculous...
03-09-2023 11:16 PM
This is actually getting ridiculous at this point. I cannot believe it has happened again.
03-10-2023 12:16 AM
Gone for me again also. Can I return these devices as they are longer fix for purpose if you can no longer listen to national broadcaster?
03-10-2023 02:13 AM
It happened at the same time last year ! March 2022
03-10-2023 02:21 AM
It's also happened twice since and been broken for weeks at a time - it was last fixed about 2 weeks ago 🙄
03-11-2023 01:17 AM
@Juni this is beyond ridiculous. Its happening again and again and again and again and again and again
03-11-2023 02:17 AM
Anyone know legality of this? Not broadcasting the national radio station?
03-11-2023 07:17 AM
Same here and even more annoyingly on the Nest Hub device that my grandmother was happily using. Please sort this out with a consistent fix.
03-11-2023 09:26 AM
I'm having the same problem. TuneIn logo appears but nothing plays.
I wish there that we could default to a different App, even the RTE 1 player. But I can't see how to do that either
03-11-2023 01:49 PM
Same issue for us, tried a factory reset but no luck. Any update Google?
03-11-2023 01:09 AM
RTE radio stations are not working on Tunein on my Google Home Mini and my Google Nest again. This keeps happening again and again.
03-11-2023 01:16 AM
Same... must be the most unreliable service out there.
03-11-2023 02:50 AM
How do we rectify this issue?
03-11-2023 04:34 AM
I have been having the same issue over the last 2/3days.
03-11-2023 07:21 AM
+1 Gone since Thursday (RTE R1 works in Tunein android phone app )
03-11-2023 07:24 AM
So can I use the Google nest to listen to Rte radio 1 at all then?
03-11-2023 07:44 AM
Not reliably..
03-12-2023 10:24 AM
As a workaround I downloaded the Irishradioplayer app as mentioned by somebody elsewhere.
This allows casting of the Rte stations from your phone to the google speakers.Not ideal but working for me at the moment.