Over the last 3 weeks I have been trying to get an issue resolved with my Nest Hub. The device continually reboots itself when you put any kind of load on it like play music or ask for a timer etc. As the device is under warranty I thought I'd get this sorted with Nest support.
This is where the issues started, I spoke to chat originally who logged a ticket and told me that their senior support would be in touch. I have since then spoke to chat at least 5 times who keep advising the same. After 3 weeks of not being able to use my device or get a meaningful update from Nest support I then requested the details to be able to complain only to be told "We'll update you as soon as possible"
Can anyone please advise how I get my lack of support flagged to someone in the management team? I'm 3 weeks into chasing this and I'm just being robbed off. The device is clearly faulty and I just want the promised warranty honouring.
I'm absolutely amazed how bad Best support are.
