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Stuck in Factory Reset

Noah_Stegner
Community Member

My Nest Audio recently started slowing down and being unresponsive to my commands. So from my knowledge of having a slow Google Home Mini, I tried factory resetting it, and typically, it works. But one device is obviously not like the other. I'm sure I had made a mistake by deleting my Nest Audio manually from my Google Home app, on top of unplugging the device while it was still factory reseting (stupid of me, I know). So I plugged it back in and waited for it to restart, left to go see a movie, and came back only to find that it's still stuck in factory reset. Is there a way to solve this issue? Or should I go buy/request a new Nest Audio?

17 REPLIES 17

davidking
Gold Product Expert
Gold Product Expert

You can try these workaround steps:

  1. On the back of your device, switch the mic off.
  2. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
  3. Repeat step 2, 10 more times.
  4. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

Thanks for the workaround but it is not working for me - all I am getting are the blinking white LEDs - I reset my router and unplugged the speaker at least 50 times already but to no avail.  Would appreciate any help you can provide.  

davidking
Gold Product Expert
Gold Product Expert

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

ProfessorJerry
Community Member

I have the same problem. I have 2 nest as left and right pairs and only one is work. The other is stuck with only the white lights. I have done the same process as the OP.

Noah_Stegner
Community Member

I already replaced mine. Figured it was defective because it wouldn't factory reset properly, regardless of the mistakes I made. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Melly
Community Member

Hi Jake. Still having issues. I would love some expertise here 

Jake
Community Specialist
Community Specialist

Hey Melly,

 

I am sorry to hear you are still having trouble with the device restarting in recovery mode. I would recommend plugging in the device and performing a factory reset on the device. Please make sure that you are not holding the volume buttons down, as this will put the device back into recovery mode. Please let me know if that helped or if the issue is still present. 

 

Best regards,

Jake

Melly
Community Member

Hi Jake. Sorry I took so long to reply as I was out of town. The factory reset still does not work. Each time my hub returns to the recovery mode screen 👎🏻

Diedm
Community Member

Hi Jake,

Google support replaced my product with a new one that works.

Jake
Community Specialist
Community Specialist

Hey Melly,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Melly,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Melly
Community Member

Chatted with support. New one is en route. Thanks for the suggestions. 

Diedm
Community Member

I have 2 nest audio and 3 nest mini. There is one nest mini that doesn't work correctly. Problems to connect to the cloud, impossible to change the EQ and so on. The others work fine. I've opened already three tickets with Google support but I never received any reply. I am very disappointed with Google, I thing that I will never buy any other Google 's products in the future. 

Melly
Community Member

I performed a factory reset on my nest but it keeps returning to the recovery mode screen each time. Any advice?

Vanline512
Community Member

My google home 1st gen is stuck in a loop I will try the unplugging it 10 times but everything else is not worked. How do I go about requesting a new one?

Melly
Community Member

I chatted with support here: https://support.google.com/store/gethelp They requested a bit of info from me and went from there! Good luck!