11-19-2021 12:48 AM
My Nest Audio recently started slowing down and being unresponsive to my commands. So from my knowledge of having a slow Google Home Mini, I tried factory resetting it, and typically, it works. But one device is obviously not like the other. I'm sure I had made a mistake by deleting my Nest Audio manually from my Google Home app, on top of unplugging the device while it was still factory reseting (stupid of me, I know). So I plugged it back in and waited for it to restart, left to go see a movie, and came back only to find that it's still stuck in factory reset. Is there a way to solve this issue? Or should I go buy/request a new Nest Audio?
11-19-2021 05:38 AM - edited 11-19-2021 05:39 AM
You can try these workaround steps:
11-27-2021 08:24 AM
Thanks for the workaround but it is not working for me - all I am getting are the blinking white LEDs - I reset my router and unplugged the speaker at least 50 times already but to no avail. Would appreciate any help you can provide.
11-27-2021 12:49 PM
To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.
01-01-2022 09:54 AM
I have the same problem. I have 2 nest as left and right pairs and only one is work. The other is stuck with only the white lights. I have done the same process as the OP.
01-01-2022 11:29 AM
I already replaced mine. Figured it was defective because it wouldn't factory reset properly, regardless of the mistakes I made.
05-09-2022 11:25 AM
Hey all,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
05-09-2022 05:32 PM
Hi Jake. Still having issues. I would love some expertise here
05-13-2022 11:39 AM
Hey Melly,
I am sorry to hear you are still having trouble with the device restarting in recovery mode. I would recommend plugging in the device and performing a factory reset on the device. Please make sure that you are not holding the volume buttons down, as this will put the device back into recovery mode. Please let me know if that helped or if the issue is still present.
Best regards,
Jake
05-20-2022 04:16 PM
Hi Jake. Sorry I took so long to reply as I was out of town. The factory reset still does not work. Each time my hub returns to the recovery mode screen 👎🏻
05-09-2022 11:50 PM
Hi Jake,
Google support replaced my product with a new one that works.
05-17-2022 12:20 PM
Hey Melly,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
05-20-2022 10:53 AM
Hey Melly,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.
Best regards,
Jake
05-20-2022 05:37 PM
Chatted with support. New one is en route. Thanks for the suggestions.
08-01-2022 11:33 AM
Hey all,
It seems most of you have gotten in touch with our support team and got your issue resolved. With that being the case, I am going to lock the thread at this time. If you are still having issues, you can contact our Team here for further help.
Best regards,
Jake
02-05-2022 12:59 PM
I have 2 nest audio and 3 nest mini. There is one nest mini that doesn't work correctly. Problems to connect to the cloud, impossible to change the EQ and so on. The others work fine. I've opened already three tickets with Google support but I never received any reply. I am very disappointed with Google, I thing that I will never buy any other Google 's products in the future.
04-18-2022 03:24 PM
I performed a factory reset on my nest but it keeps returning to the recovery mode screen each time. Any advice?
05-21-2022 09:43 AM
My google home 1st gen is stuck in a loop I will try the unplugging it 10 times but everything else is not worked. How do I go about requesting a new one?
05-21-2022 12:26 PM
I chatted with support here: https://support.google.com/store/gethelp They requested a bit of info from me and went from there! Good luck!