cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Stuck on G logo bebebdbdbsnansnnsns

Hinocv
Community Member

I tried holding the volume button while plugging it in then it factory Resets then it stuck again. I tried several times and same thing

4 REPLIES 4

David_K
Diamond Product Expert
Diamond Product Expert

Just to confirm, you're referring to these steps?

For Google Nest Hub (1st gen)

  1. Unplug your device then hold down the volume button while plugging it back in.
  2. Release the volume button once the device turns back on.
  3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

  1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
  2. Repeat step one 10 more times (for a complete total of 11 times).
  3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
  4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

Jake
Community Specialist
Community Specialist

Hey Hinocv,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Hinocv,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake