09-12-2022 08:51 AM
Hello,
I submitted this issue 2 weeks ago, I was told I would be getting contacted but that never happened and now I can no longer comment in the thread.
Please unlock the thread or contact me as I was told. It is terrible service to treat customers like this.
Thank you,
-Ryan
09-12-2022 09:54 AM
Sigh. Google Nest Community Specialists frequently locksthe thread once they've received the "form" while promising followup, leaving us customers no way to report whether followup occurred or the issue was resolved.
09-17-2022 11:58 AM
Hey ryannemeth,
We apologize for the inconvenience and for the delayed response. I already sent a follow-up about your case to our team. We appreciate your patience.
Best,
Alex
09-20-2022 06:26 AM
Hello,
My hubs are still constantly showing "camera feed unavailable" and I have not been contacted by anyone.
Can you please tell me how to fix my problem, or reopen the thread so it can be discussed in the correct location.
Thank you,
-Ryan
09-21-2022 12:09 AM
Hi ryannemeth,
Sorry for the delays. Your case has been forwarded to the team for further investigation. I'll make sure to send you an update via email as soon as I have more information to share. Also, I'll keep this thread open until a resolution is available.
Cheers,
Muddi
09-25-2022 05:20 PM
Hello,
I have still not been contacted by anyone regarding this bug. Is there anyone else that can help?
Thank you,
-Ryan
09-25-2022 09:44 PM
Hi ryannemeth,
Our team is still looking into this issue and we will update you on email as soon as we have additional information to share. We will keep the thread open as you requested until a resolution becomes available.
Cheers,
Muddi
09-28-2022 06:04 AM
Hello,
I have still not been contacted by email to resolve this issue, can you please let me know how to fix the "camera unavailable" stream error when the camera is definitely still available as i can see it on my phone.
Thank you,
-Ryan
09-28-2022 07:48 AM - edited 09-28-2022 07:53 AM
Hey ryannemeth,
Upon checking on case ID: 3-9039000032720, one of our team is already in contact with you via email. Please check your inbox from time to time because they might ask you additional questions needed to investigate the issue further.
Cheers,
Muddi
10-04-2022 11:11 AM
Hi Ryan,
I can see that you have been assisted via email. Let's continue our conversation via that channel as we will be locking the thread shortly.
As your reference, here's your case ID: 3-9039000032720
Best,
Princess
10-04-2022 12:08 PM
Hello, please do not lock this thread until a resolution has been provided. I will update this thread when the email help has been competed.
Thank you,
Ryan
11-23-2022 10:56 AM
Hi ryannemeth,
We know how important this is for you — our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.
Best regards,
Dan
11-23-2022 11:14 AM
Thank you, please do not lock this thread until a resolution has been provided. I will update this thread when the email help has been competed.
11-26-2022 01:07 PM
Hey there,
Sure thing! Keeping the thread open and will wait for your update.
Cheers,
Dan
11-29-2022 01:22 PM
Hi there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
11-29-2022 01:31 PM
Hello,
Yes, I am still having issues. Please assist me, have you read this thread and the linked thread above? Do you have any specific questions?
Thanks,
Ryan
11-30-2022 11:45 AM
Hi ryannemeth,
I believe that you're already in contact with our support team via email. It would be best, since sensitive information cannot be disclosed here, you can continue the conversation via that channel as we will be locking the thread shortly.
Best regards,
Dan
11-30-2022 12:59 PM
I have been emailing them back and forth for months with no resolution, is there another avenue I can take to resolve my issue?
Thanks,
12-03-2022 03:53 PM
Hey there,
Apologies for the delayed response. Our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word.
Thanks,
Dan
12-06-2022 03:59 PM
Hello there,
I wanted to follow up and see if you are still in need of any help. How is your conversation with our support team? It would really help a lot if you could reply to them to find the best solution.
Best,
Dan
12-07-2022 07:42 PM
Hello, email support is not providing any solutions, can you provide me another avenue to resolve my issue?
Thanks,
12-08-2022 04:00 PM
Hi ryannemeth,
Haev you already received any callback from our higher tier of support?
Best,
Princess
12-08-2022 04:39 PM
They emailed me but have not resolved any issues. Please advise how to fix my issues.
Thanks,
Ryan
12-13-2022 05:22 PM
Hi ryannemeth,
We're sorry for the delay. We're still waiting for a response from our Product Specialist regarding this. I'll make sure to get back to you as soon as we have news to share.
Best,
Princess