Unable to connect with shared apartment wifi

[Nanunane]

Hi there,

I recently bought a nest hub gen 2, but am unable to connect to the wifi (shared apartment wifi). I tried locating the MAC address, but haven't managed to find it yet. I followed instructions on the Help page, but my Google Home app doesn't have a Device Information tab anywhere. Could you please advise on how the MAC address of the device can be located, so that I can share it with my apartment management and request them to add this device to the whitelist? Thanks!

Best,

Nanu.

[David_K]

Are you referring to these steps?

1. Open the Google Home app.
2. Tap your device > Settings cog > Device information.
3. The MAC address should be listed under “Technical information."

If you don't see this option it may be that the Home app wasn't able to retrieve those details. You may need to remove it from the app and set it up with a hotspot first so it can populate those details. That would be one workaround anyway.

• Turn on the Wifi hotspot feature on a phone or tablet. If you're not sure how to do this, refer to the manufacturer's support website.
• Connect a second phone or tablet to that Wifi hotspot.
• You can then use that second phone or tablet to setup your Google Home and connect it to the Wifi hotspot on the first phone or tablet.

[Nanunane · Accepted solution]

Hi, 

Thank you very much for your inputs. I tried this and it worked perfectly. 

[GarrettDS]

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. Thanks for the help here davidking.  If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS
 

[David_K]

You're most welcome.