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Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.305621

MplsCustomer
Bronze
Bronze

This started with one of our Nest Hubs a few weeks ago and now is occurring on two of them. Each night, around 3:00 -3:30 am I think, the weather data that is displayed on the fullscreen clock on two of our Nest Hubs disappears. When this first started occurring, I was able to restore it by selecting a different clock face and then returning to the Weather clock face. Now, it will occasionally restore by just opening the Google Home app, or by visiting the Photo Frame setting. Usually, however, I have to reboot the Nest Hub in the Google Home app.

This does not affect any of the other functionality of either Nest Hub.  They still always have Internet connectivity and you can get Google results at any time.  They can be accessed from the Google Home app.  In fact, you can ask it for the weather and it immediately returns results, but the weather data on the fullscreen weather clock face still shows no temperature, clear, and sunny regardless of the actual weather.

If I had to guess, I'd say that some sort of function gets performed on Google Nest Hubs around 3:00-3:30 am each night, and this function has a bug in it.  I have noticed a couple of times that our Nest Hub Max sometimes reboots on its own around this time.

4 Recommended AnswerS

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for responding. We apologize for this. Our team is still investigating the issue. I'll make sure to get back to this thread as soon as we have some updates about this.

 

Thanks for keeping in touch.

 

Best,

Princess

View Recommended Answer in original post

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

We appreciate your patience on waiting for a fix. We're coordinating with the team and still waiting for an update. 

 

By the way, thanks for sharing some steps @AMiesem.

 

Best,

Princess

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

The team is still investigating this issue and we haven't received any updates as yet. We'll continue checking in with the team and share any updates we receive.

 

We understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I know it's been a while since this thread has been updated with any new information and I apologize for the lack of response here. 

So far, unfortunately I have nothing new to share. The frustration you feel from not having a resolution or just even more information on what's happening is understandable and justified. I'm sharing the same frustration with you because you're still experiencing this issue and I know how inconvenient it has been. 

I know the team has been working through this issue and I'll be checking in with them this week to see if there any updates or progress regarding this so I can give you some valuable information. I'll ensure to follow up with you before the ending of the week to let you know if I have any updates or not. 

 

Cheers,

Muddi

View Recommended Answer in original post

174 REPLIES 174

well, I don't know if it's for the same reason but my 2nd gen reboots every ******* morning hahahaha

Confirmed that this is happening in 2nd gen. 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. My apologies for the late response.

 

We have duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed

 

@Innovalol: It is best if you could create a new thread for your Nest Hub (2nd gen) that keeps on rebooting so we can further help you. 

 

Cheers,
Muddi

MplsCustomer
Bronze
Bronze

This problem continues.  Both of our problematic Nest Hubs were missing weather data again this morning (Aug. 12).

Muddi
Community Specialist
Community Specialist

Hey folks,

 

The team is still investigating this issue and we haven't received any updates as yet. We'll continue checking in with the team and share any updates we receive.

 

We understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

 

Cheers,

Muddi

Hbjeffry
Community Member

Same issue for me, was stable for a number of days, now I just discovered the weather/outside temp is missing again. As others have mentioned, resetting it resolves it for a for a day or two, the. It returns. Looking forward to a resolution! 

Yarry01
Community Member

Hi 

I am also having the same problem with my google nest hub. When I reset the google nest hub its fixed but then I lose the weather again 2 days later.

Yarry01
Community Member

The cast firmware version is 1.60.305621

Hwam
Community Member

When can we expect a solution? I also have this problem on two hubs. It was working fine for a very long time. Breaking something is easy, please fix this. 

Conmore
Community Member

Hi there

still having the same issue. No weather display. Turn it off and on. And it displays. Use the Home app and tap on kitchen display and it works. Leave it and the next morning - no display. 
As everyone else that’s posted here I believe. 

Weller
Community Member

I have the same issue, this is definitely a big pain and needs to be fixed!

MplsCustomer
Bronze
Bronze

@Muddiand @Princesss 

We've been rebooting two of our Nest Hubs on a daily basis for over two months now to restore weather data and functionality.  When is this issue, which was introduced with Firmware Version 1.60.305621, going to be fixed?

Have you tried opening the home app, rather than rebooting? Sadly that's still only a temp fix. 😒

@RobbyRob 

Sometimes just opening the Google Home app restores weather data on both Nest Hubs. Sometimes the Nest Hub has to be selected in the Google Home app. Sometimes rebooting ONE of the Nest Hubs from within the Google Home app restores BOTH Nest Hubs. Occasionally both Nest Hubs have to be rebooted separately.

Ouch 😖

I see precisely the same behavior you describe with my 2 hubs. The other day, I was up early in the morning to watch the (scrubbed) Artemis moon launch and I witnessed the soft boot first-hand and saw dashes appear in lieu of the temperature. So I am now positive it's that early morning boot that messes things up. Not that this knowledge helps anything... 😩

manmandoo
Community Member

이 문제는 상당히 오래 가네요.

여전히 네스트 허브의 날씨는 동작 하지 않습니다. 재부팅 또는 구글홈을 실행 해야 합니다.

Driverstu
Community Member

I have this issue too. The device becomes almost unusable, when using the touch screen, but still responds to voice commands. When the weather data is not there, i know that the issue has occurred, and I know that the device will need to be turned off and on again, which resolves it temporarily. Seriously reconsidering my purchase and future purchases of Google products.

Jtespi
Community Member

I have the same issue with my Google Home/Nest Hub 1st gen. Every night at around 3 am it will reboot and then the home controls screen and weather is unavailable.

The only way to fix it is to unplug it and force a reboot or to open up the settings page for the device in the Google Home app. As others have said, the internet connectivity and other voice features on the device aren't affected. I can even ask Google to show the light controls page and it will open up a functioning page. However, I can't get back to it unless I do one of two workarounds.

Ffstanleymoore
Community Member

Any updates for this fix? Losing internet connection and weather still not working!

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I know it's been a while since this thread has been updated with any new information and I apologize for the lack of response here. 

So far, unfortunately I have nothing new to share. The frustration you feel from not having a resolution or just even more information on what's happening is understandable and justified. I'm sharing the same frustration with you because you're still experiencing this issue and I know how inconvenient it has been. 

I know the team has been working through this issue and I'll be checking in with them this week to see if there any updates or progress regarding this so I can give you some valuable information. I'll ensure to follow up with you before the ending of the week to let you know if I have any updates or not. 

 

Cheers,

Muddi

Jerzjon
Community Member

Any updates on this ? I am experiencing the same issue. 

You did not follow up. How about tell the team to just roll back to the software version that worked until they can get the new version right. 

tgilders
Community Member

it feels like nothing is being done and we're just fcked. 

AMiesem
Community Member

Every day or two I get copies of frustrated and angry replies about this issue, and read new and different ways for people to say that Google doesn't care about them, and there's probably an element of truth to that. As an individual, I'm sure that the conceptual corporate entity of Google doesn't care at all.

That being said, there are actually human beings who have to read these responses, and I'm pretty sure they're not drinking brandy, puffing cigars, and laughing at our misfortune. Quite the contrary, I'm sure they dread seeing more replies in this thread, because there is nothing that they can currently offer to use by way of solution, and that sucks ass.

In my job, I have tried to tackle complex technical issues for a user base of roughly 25,000 people, all of whom work within a very short distance of me, and many with whom I interact on a daily basis. One particular technical issue I had took over a year to resolve, and I endured a year with people saying the same things to me, that I didn't care, that the software was **bleep**, and that we should just take our multi-million dollar investment and roll it back to the limited home-grown solution we had.

When we were finally able to roll out a solution, the insults stopped, which was a welcome change, but there was also a curious lack of gratitude for all the blood, sweat, and tears we'd poured into the solution.

I just hope that you can understand the trouble these human beings are going to, and that you can be as effusive with your praise when a solution is delivered as you have been with your criticism while you wait for the problem to be solved.

For my part, I wish it was working as intended, but I'm content to wait until a complete and functional solution is made available, as opposed to stomping my feet and demanding a half-baked solution now.

 

Goof1112
Community Member

Wow, you do know that no one cares right? They just want their product to work properly like it has been for years.
Typical Software Developer: roll’s out absolute crap to customers that don’t want it in the first place and are happy with how it is, but then breaks everything for said customer and can’t take the criticism after.

I can’t talk for anyone else here, but I don’t really care that you must read these threads or about your sensitive feelings. Owning 10 Nest hubs doesn’t make you a hero either.  
In response to your own issue that you took a year to resolve (any software fix that takes a year for 25k people is an absolute joke by the way) “and that we should just take our multi-million dollar investment and roll it back to the limited home-grown solution we had.” This is exactly what Google should do with Fuchsia because it, at least on the Nest Hub, is absolute trash. Don’t know if its that or the cast version or what has broken, but it has been fine for 3 years and now it doesn’t work. If something is deployed and doesn’t work, it should be rolled back for the customer until it does work.

Software developers need a reality check something chronic.

AMiesem
Community Member

It's sad to me that you clearly want to be so angry, and that you do so without the basic empathy that makes us human, but that is entirely your choice and your right. I choose to try to understand the struggles that other human beings endure, but if you choose to comb through the entirety of my previous posts, looking for things to attack me about, please feel free.

lalex
Community Member

None of these are actual solutions. This works, however, on all of my hubs as a fix.

In Home, enroll in the firmware preview program. This updates your firmware to a version that does not have the bug (mine is currently 1.62.312297). By the next morning after turning this on, you will see the fix. Do this by opening Home, tapping on the device(s) you want to enroll, tap the gear, then device information, and switch the Preview program to On. That's it!

Mine appears to be fixed now . It's been showing correct for days now 😀 with no need for phone sync 

MplsCustomer
Bronze
Bronze

@Muddi and @Princesss 

Why do Google Nest Community Specialists keep designating their own replies, which say "I have nothing new to share", as "Solutions"?  There is no solution yet.

Muddi
Community Specialist
Community Specialist

Hey MplsCustomer,

 

Please note that setting the answer as a "Solution" does not always mean that the issue is resolved. It's our only way of recommending our answers so all users will be able to see the update immediately. We also make sure that we are monitoring this thread from time to time for any updates that we can provide, and that's the reason why we keep the thread open.

 

Best,

Muddi

tgilders
Community Member

"Yes we see you, no nothing is being done."

Knorg
Community Member

Muddi,

FYI, the whole weather function has becme unstable.  If you ask Google for the weather the initial response is "Something went wrong. Ask again in a few seconds" or "There has been a glitch ask again in a few seconds".  The second time you ask you get a weather update.  Also if I swipe up to dislay the icons the hub doesn't always display any icons an when the icons do display the "Weather Icon" does not respond on the first touch.  You have to touch a second time.  The hub seem totally bugged up in the weather related arena.  

 

Spanky321
Community Member

The problem, is that isn't "an update", it is useless information and makes users feel not just overlooked but intentionally ignored by Google.

Yeah, I agree.
I'm also not a fan of the "Go to solution"  link at the top of the page when there actually is no solution.
This actually wastes everyone's time and makes it harder to know when there's an actual solution. Will the "Go to solution" link text change when there is a real solution? I think not. 

Keeping the thread open is a great practice, but marking it in any way "solved" is counterproductive, IMHO.

RayL
Community Member

I've been experiencing same problem for several months -- have to reboot to get temp/AQI back. Same cast firmware version.

lalex
Community Member

Hmmm. This morning I woke up to the temperature being displayed on both of my Nest units. Am I the only one?
(I think I might have reverse-paranoia. 🙃)

Ours were missing the temperature.  Sometimes one or the other of the Nest Hubs is NOT missing the temperature, and occasionally the temperature does NOT disappear for either Nest Hub for a day.

For me, it's 2 mornings in a row with the temperature not disappearing on either of my hubs.  This sort of good streak hasn't happened in quite a while.
I won't get my hopes up until I see a full week of no issues, though.

lalex
Community Member

My luck ran out today. Both of my hubs are displaying dashes again. 😢