Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.305621

[MplsCustomer]

This started with one of our Nest Hubs a few weeks ago and now is occurring on two of them. Each night, around 3:00 -3:30 am I think, the weather data that is displayed on the fullscreen clock on two of our Nest Hubs disappears. When this first started occurring, I was able to restore it by selecting a different clock face and then returning to the Weather clock face. Now, it will occasionally restore by just opening the Google Home app, or by visiting the Photo Frame setting. Usually, however, I have to reboot the Nest Hub in the Google Home app.

This does not affect any of the other functionality of either Nest Hub.  They still always have Internet connectivity and you can get Google results at any time.  They can be accessed from the Google Home app.  In fact, you can ask it for the weather and it immediately returns results, but the weather data on the fullscreen weather clock face still shows no temperature, clear, and sunny regardless of the actual weather.

If I had to guess, I'd say that some sort of function gets performed on Google Nest Hubs around 3:00-3:30 am each night, and this function has a bug in it.  I have noticed a couple of times that our Nest Hub Max sometimes reboots on its own around this time.

[Princesss · Accepted solution]

Hi everyone,

Thanks for responding. We apologize for this. Our team is still investigating the issue. I'll make sure to get back to this thread as soon as we have some updates about this.

Thanks for keeping in touch.

Best,

Princess

[Princesss · Accepted solution]

Hi everyone, 

We appreciate your patience on waiting for a fix. We're coordinating with the team and still waiting for an update. 

By the way, thanks for sharing some steps @AMiesem.

Best,

Princess

[Muddi · Accepted solution]

Hey folks,

The team is still investigating this issue and we haven't received any updates as yet. We'll continue checking in with the team and share any updates we receive.

We understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this. 

Cheers,

Muddi

[Princesss]

Hi MplsCustomer,

Thanks for posting.

I appreciate all the details you've shared. Since you have tried changing the clock face and result is still the same, have you already tried performing a complete reset to your speakers? Also, could you please provide the cast firmware version of your Nest displays so we can check further?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

Best,

Princess

[MplsCustomer]

@Princesss 

I have NOT performed a complete reset because it's now occurring on two of our four Nest Hubs. All four have a System Firmware Version of 6.20211109.1.3166240. Three of our four Nest Hubs are set to display the Weather clock face. The two Nest Hubs where the weather data disappears around 3 am every night have a Cast Firmware Version of 1.60.305621; the third Nest Hub, where the weather data does NOT disappear, has a Cast Firmware Version of 1.56.290464.

In looking back at my notes on another issue, this bug appeared on the first Nest Hub that was on Cast Firmware Version of 1.60.305621.  Now that another Nest Hub has upgraded to Cast Firmware Version of 1.60.305621, that one too is losing the temperature setting overnight.

It seems quite possible that this is a defect introduced by Cast Firmware Version 1.60.305621.  If it shows up when our third Nest Hub upgrades to Cast Firmware Version of 1.60.305621, that will confirm it.

This morning, simply opening the Google Home app restored the weather data on the two misbehaving Nest Hubs.  More often than not, I have to do a reboot in the Google Home app.

[Princesss]

Hi everyone, 

I appreciate all the details you've shared. I'd be glad to check with the team what's the reason behind this. Meanwhile, can anyone send a photo of the exact display that you're getting?

Lastly, since you have multiple Google Nest display, let's try to reset one display in comparison to others so we can see if there would be any changes after the reset.

Keep me posted.

Best,

Princess

[MplsCustomer]

@Princesss 

Frankly, I don't think it's worth the hassle of doing a factory reset on one of the Nest Nubs. Another customer tried that and it didn't resolve the problem.

As I've reported, the problem started after one of our Nest Hubs upgraded to Cast Firmware Version 1.60.305621. When a second Nest Nub upgraded to Cast Firmware Version 1.60.305621, it too began to lose its weather info overnight. Our third Nest Hub, which is still on Cast Firmware Version 1.56.290464, continues to work fine.

I'll try to capture a screen shot. This morning, the temperature was 72 degrees Fahrenheit and was partly cloudy, but two of our Nest Hubs displayed a sun symbol (instead of a partly cloudy symbol), dashes instead of the temperature, and "Clear" instead of "Partly cloudy". The third Nest Hub, the one on Cast Firmware Version 1.56.290464, displayed a party cloudy symbol, 72 degrees, and "Partly cloudy". And simply opening the Google Nest Hub restored the weather data on the two misbehaving Nest Hubs.

[rdq]

I too have found that clicking on the hub with in the Google Home app will restore back to normal. So far that has worked several times, but still very annoying bug.

I agree factory resetting all the hubs in the house is not a very desirable solution. Especially since others have done so with no fix. Clearly there is an issue with the software that needs to be addressed.

[Knorg]

I did a full factory reset last week either 8-22-2022 or 8-23-2022.  it resolved the issue but the issue reappeared again 8-26-2022. I agree that additional factory resets are not productive at this point.

[Schnerf]

Same issue here. Sometimes opening the home app fixes it. Unplugging it and plugging it back in temporarily fixes it. The problem is def on Google's end if we are all experiencing this.

[AMiesem]

I am experiencing the same issue, and while retrieving the cast firmware information (1.60.305621), the weather info reappeared. I'm using the "weather frog" fullscreen display, and the background graphic changed to reflect the weather information as well as displaying the temperature and AQI data upon connecting to the device from the home app.

I have seven devices on my network, three of which are nest hubs of various generations, and this is (as far as I'm aware) the only one it happens on.

The other devices' firmware versions are: 1.56.290464 and 1.60.305621

[rdq]

I have experienced similar issue on Nest Hub (gen 1). I have not noticed that it happens during a particular time of day.

In addition to what OP described, the top menu items disappear and only "Curated art" shown when swiping left. Also the app shortcuts when swiping up from bottom disappear.

This started a month or so ago on one of my 3 hubs (all gen1). The hub was the first to get update that included the app shortcuts. The other two hubs were fine with older firmware. Only fix for me has been to unplug and reboot the hub.

In the last week my other two hubs received the 6.20211109.1.3166240 firmware that now includes app shortcuts. And now these two hubs have the same behavior and need to be rebooted every day or so.

Given this has affected all three of my hubs, there must be a lot of people experiencing this problem. 

This is a very annoying issue.

[Kelvin-273]

Ditto. Very annoying. I performed a factory reset that seemed to fix it for a day or two, then back to the same behavior. Nest Hub 2. Any way to role back firmware?

[MplsCustomer]

@Princesss 

You asked for a screen shot, so here is a screen shot of one of our Nest Hubs this morning with missing weather data, and another screen shot after rebooting the Nest Hub.  This morning I only had to reboot one of them.  Yesterday, just opening the Google Home app restored the missing weather data on both hubs.

Missing weather info this morningWeather data restored after reboot

[Princesss]

Hi everyone, 

Thanks for all the details you provided. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[MplsCustomer]

@Princesss 

I filled out the form with a description of what's happening.

[Princesss]

Hi MplsCustomer,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Knorg]

The weather issue seems rather wide spread.  It would be nice if a fix was posted to this thread so all could share the fix.

[Osidiousdk]

Done.

[MplsCustomer]

This morning, the weather data disappeared from the weather clockface for one of our Nest Hubs between 4:30 am and 5:30 am; starting the Google Home app caused it to reappear.  Weather data did NOT disappear from the weather clockface for the other Nest Hub.

[Princesss]

Hi everyone, 

Thanks for the info. For everyone who are still experiencing the same thing, please fill out the form with all the needed information then let me know once done.

Best,

Princess

[JLStanley-SRF]

Done.

[Princesss]

Hi everyone,

@JLStanley-SRF, we've received your form-- thanks for filling that out.

@AMiesem, I appreciate all the details you've shared. Kindly fill out the form with all the needed information then let me know once done.

Best,

Princess

[AMiesem]

@Princesss- I have completed the form. Thank you!

[vanhouten_cz]

I am going to fill it

[RobbyRob]

I am also experiencing the same problem with my gen 1 home hub, any fix for this please? 

[Princesss]

Hi RobbyRob,

Sorry to hear about that. If you have tried all the suggested steps on posts above, kindly fill up this form with all the needed information then let me know once done.

Best,

Princess

[JM5]

 I am also having this same issue with my gen 1. I have factory reset it and still have the same issue. 
Next steps?

[CatmanMH]

Same Here. Open the Home App fix the problem for one day. But that cannot be the solution.

[Princesss]

Hi everyone,

@JM5, we've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

@CatmanMH, please fill up this form with all the needed information then let me know once done.

Best,

Princess

[JM5]

@Princess When can I expect to hear back with a solution?  Have heard nothing at this time.  With several people reporting the same issue, surely there is a readily available solution. Thanks 

[Cubdv8]

Both of my nest hubs are now doing the same thing, except the only menu item it shows is the clock. 

 

[smegger]

Same here with a gen 1. Happens about 3 times a week first thing in the morning. Menu items also disappear but opening the Home app restores everything. This has coincided with a recent software update which is obviously the root cause. There is also a Reddit thread full of complaints about the same issue.

On the plus side I had an issue with the previous update whereby the night clock didn't always activate, this appears to now be fixed.

[Princesss]

Hi smegger,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[MplsCustomer]

@Princesss 

Why would you lock this thread when other customers are reporting this same problem (just yesterday), and when Google Nest is "currently investigating and working for a fix"?

[Princesss]

Hi everyone,

Apologies for the inconvenience.

Our team is already aware of this and is currently working on a stable fix. I'll keep this thread open and will update it as soon as we have news to share.

Best,

Princess

[Cubdv8]

A couple of weeks ago I got a notification on my phone from Google advising me to touch the right side of my nest hub screen to access the menus. Ever since I got that notification the display occasionally freezes the temperature disappears from the screen and clicking the menu only produces a menu for the clock. Rebooting the device fixes it. Voice home control still works.

 

I will attempt to upload a couple of pictures to show what is happening

[MplsCustomer]

Some of us have been seeing missing temperature data since our Nest Hubs were upgraded to a Cast Firmware Version of 1.60.305621; see this thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

[Cubdv8]

Thanks for that link. It seems to be the same issue that you are having. I will add my comments to your post.

[Princesss]

Hi everyone,

Thanks for visiting the Community.

This is related to a similar trending issue on this link. Our team is already aware of this and is currently working on a stable fix. I'll keep this thread open and will update it as soon as we have news to share.

Best,

Princess

[backspace]

The thread you mentioned links here. Cross linking...

https://www.reddit.com/r/googlehome/comments/va1iqw/nest_hub_weather_blank_and_home_controls_gone/

[Rieme1324]

Hi i have tried lots and very annoyed hoping can get help on here maybe my display wont show the weather from my clock face after a day i have tried unplugging resetting and also making sure the device is getting internet it also when asked can give me correct info for my area so i instead tried reinstalling the app on my phone in the hopes that this will work! If anyone has any ideas greatly appreciated