04-24-2022 10:09 AM
I tried to setup the display and and go through it fine until it says can't authenticate before I got a white screen after start up now I'm on a constant loading screen, all I can do Is volume nothing else I tried messing with the brightness in the app and nothing.
When I say hay google it just says "something went wrong"
It's hooked up to good wifi, I tried the suggested solutions and nothing worked I factory reset and reboot multiple times and nothing changed this is becoming frustrating.
04-24-2022 10:20 AM - edited 04-24-2022 10:21 AM
Have you downloaded the Device Utility app? This usually means you'll need to use that app to complete the setup.
04-24-2022 10:28 AM
The application won't even find the device
04-24-2022 10:29 AM
What brand and model of phone or tablet are you using?
04-24-2022 10:31 AM
Galaxy S21 U5G
04-24-2022 10:35 AM
Do the steps by @gpries in this topic help at all?
04-24-2022 10:40 AM
No because the utility app will not find the device
04-24-2022 10:41 AM
04-24-2022 10:43 AM
I leave setup after fail in app and display says finish setup then white screen
04-24-2022 01:16 PM
It does seem like you may need to try several times unfortunately. Some have even reported trying again using the Google Home app, to varying degrees of success.
05-03-2022 09:33 PM
Hey DCP,
Thanks for posting. I appreciate @David_K's help.
How's your device? Please feel free to respond to this thread if you have questions and I'd be glad to help.
Looking forward to your response.
Cheers,
Muddi
05-10-2022 08:49 AM
Hey DCP,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Cheers,
Muddi
05-12-2022 07:11 AM
Hey DCP,
I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi