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White screen/ boot loop

DCP
Community Member

I tried to setup the display and and go through it fine until it says can't authenticate before I got a white screen after start up now I'm on a constant loading screen, all I can do Is volume nothing else I tried messing with the brightness in the app and nothing.

When I say hay google it just says "something went wrong"

It's hooked up to good wifi, I tried the suggested solutions and nothing worked I factory reset and reboot multiple times and nothing changed this is becoming frustrating.

12 REPLIES 12

davidking
Gold Product Expert
Gold Product Expert

Have you downloaded the Device Utility app? This usually means you'll need to use that app to complete the setup.


Volunteer since 2011, Product Experts are not Google employees.

DCP
Community Member

The application won't even find the device

davidking
Gold Product Expert
Gold Product Expert

What brand and model of phone or tablet are you using?


Volunteer since 2011, Product Experts are not Google employees.

DCP
Community Member

Galaxy S21 U5G

davidking
Gold Product Expert
Gold Product Expert

Do the steps by @gpries in this topic help at all?

https://www.googlenestcommunity.com/t5/Chromecast/Device-Utility-App-to-Re-activate-Chromecast/m-p/7...


Volunteer since 2011, Product Experts are not Google employees.

DCP
Community Member

No because the utility app will not find the device 

DCP
Community Member

Screenshot_20220424-133644_Home.jpg

DCP
Community Member

I leave setup after fail in app and display says finish setup then white screen 

davidking
Gold Product Expert
Gold Product Expert

It does seem like you may need to try several times unfortunately. Some have even reported trying again using the Google Home app, to varying degrees of success.


Volunteer since 2011, Product Experts are not Google employees.

Muddi
Community Specialist
Community Specialist

Hey DCP,

 

Thanks for posting. I appreciate @davidking's help.

 

How's your device? Please feel free to respond to this thread if you have questions and I'd be glad to help.

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey DCP,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey DCP,

 

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi