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google nest hub unresponsive

Community Member

my nest hub has been in storage for a few years while we moved... I plugged it in again for the first time in a while and turned it on for it to only show a black screen with the google logo... I have factory reset it after researching how to and its still coming back to the same screen when I try to do the reset. any ideas? or is it dead?


Platinum Product Expert
Platinum Product Expert

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

  1. Unplug your device then hold down the volume button while plugging it back in.
  2. Release the volume button once the device turns back on.
  3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

  1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
  2. Repeat step one 10 more times (for a complete total of 11 times).
  3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
  4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

Community Specialist
Community Specialist

Hi folks, 


Thanks for visiting the Community.


@gini33, hope you find the previous post helpful. If you have additional questions about this, feel free to respond to this thread and I'd be happy to assist you further.


We appreciate all your help on this @David_K!




Community Specialist
Community Specialist

Hi there,


We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.



Community Specialist
Community Specialist

Hello gini33, 


I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.