Built-in Chromecast doesn't optimize fullscreen videos

[tapas13]

I tried to cast tab from chrome with built-in chromecast but seems like chromecast is not optimizing the full-screen videos.

[JenniferV]

Hi tapas13,

Thanks for reaching out. Chromecast-enabled sites will generally try to automatically switch from casting a tab to an optimized mode of operation if you are already casting a tab when you visit the site.

Give these steps a try:

1. Make sure your Chrome browser is updated.
2. Reboot your casting device.
3. Turn off your TV then turn it back on after 1 minute.

If the issue persists, please reach out to your TV manufacturer to assist you in factory resetting your TV or for additional help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Still need help?

Regards,

Jennifer

[Billy45]

I'm having the exact same problem with my Acer Laptop and my Vizio Tv. I'll put a pic. on here of my Tv screen for anyone who can give us an answer to this problem. Shows up in the corner and will not optimize to full.  

[JenniferV]

Hi there,

tapas13, how's it going? Did you manage to get your device working?

Billy45, I'm sorry to hear that you're also experiencing the same issue. Have you tried the suggested steps above? If yes, how was it? Please make sure the Optimize full-screen videos option is checked in your Chrome browser and make sure you're casting from a cast-enabled app. 

Note: The content that has an option to "Optimize full-screen casting" are the apps that are specifically cast-enabled. So it's really dependent on the content or app that you're casting. You may also try to reach out to your TV manufacturer for additional help.

Thanks,

Jennifer

[JenniferV]

Hi folks,

I wanted to check if you were able to try the suggested steps. Feel free to let me know if you still need help.

Thanks,

Jennifer

[tapas13]

However the same content optimizes full screen with google chromecast device but not with in-built chromecast with android tv.

[Jeran]

Hey there tapas13,

That's an interesting observation that the Chromecast dongle will optimize full-screen videos, however your Chromecast built-in will not. Are you able to tell us what cast firmware version the Chromecast dongle and the Chromecast built-in are using? That way, we can see if maybe the Chromecast built-in is using an older version. Of course, if either device needs to update, please do so.

I look forward to your response, and if you had any other questions or concerns, feel free to let us know.

Best regards,

Jeran

[tapas13]

Hi,
The built-in chromecast is updated with latest version 1.56.292394.

[JenniferV]

Hi there,

I'm sorry for the late response. If the issue is isolated when using your TV with Chromecast built-in, please reach out to your TV manufacturer for further help. You might also need to reset your device, then observe its behavior.

Thanks,

Jennifer

[JenniferV]

Hello there,

Checking back in should you have further questions here. Feel free to reply to this thread if you do.

Regards,

Jennifer

[JenniferV]

Hey tapas13,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey tapas13,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[tapas13]

However, the issue is not resolved.

[Jeran]

Hey there tapas13,

Did you have any more questions or need any additional help? 

Thank you,
Jeran