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CCwGTV 4K update to Android 14 broke TV stream playback

gurabli
Community Member

My CCwGTV 4K received the latest update UTTC.241218.004, now I have Android 14.

This update broke playback of direct live TV stream in all the apps. It looks that all the h.264 FullHD streams are affected. The playback is like slow motion with judder and audio out of sync. All these apps worked perfectly fine before the update. Many users report the same (Reddit). 

Source is DVB-C, TS stream from my cable TV provider.

Is this a known problem from Google's side? All the devices still on Android 12 are perfect. 

 

1 Recommended Answer

GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

Hey all,

Thank you to everyone who has shared details about this. Our team is aware and are actively working on identifying a fix. We will provide an update once we have more to share. We apologize for the inconvenience and thank you for your patience.

 

EDIT (6/24): 

Thank you for your continued patience. To help us further investigate, we would appreciate you sending feedback if you encounter the problem. Please follow the steps below:

  • From your TV, navigate to Settings > Help & Feedback > Send feedback
  • In the feedback input field, write the description: "Cannot play DVB streaming"
  • Enable both "Include system logs" and "Include bug report"
  • Press "Send feedback"

View Recommended Answer in original post

132 REPLIES 132

The only solution at the moment is transcoding (I think it's about deinterlacing) or changing devices. I had the same problem with many IPTV channels. Now my provider transcodes the signal and all h264 channels work without problems.

Fredi
Community Member

channels are wrongly recognized as 60Hz instead of 50Hz. At the moment there is no device that is completely bug-free. Android 14 has some problems on every device.

NautilusX
Community Member

I don't completely agree with you. I have a device from another brand that costs 1/3 the price of the Google Streamer and has Android 14. Everything works without any hiccups or problems.

AdamKa
Community Member

Can you write its name?

roki2701
Community Member

Kinhank G1 is probably great, I bought it myself, it has Android 14 and it works great and much smoother than Chromecast.

Artan
Community Member

The problem has existed since February/March, and Google hasn’t done anything to fix the issue. I'm starting to believe that Google doesn’t care about its customers — otherwise, they would have solved the problem by now or at least allowed us to go back to Android 12."

GuillaumeS
Community Member

Yes we need urgently a way to rollback until Google fix the problem. 

Artan
Community Member

Alright folks, I m fed up with Google. For months, nothing has been done. If they can’t fix the problems, then Google should at least let us roll back to Android 12.
Quick question: Does the TiviMate app work well on the Xiaomi Box S 3rd generation or not?

radix1989
Community Member

Its all pathetic engough. I had a Chromecast 4k which I did not update on purpose. Over night it seemed to update on its own.

So my Device became unusable without any interaction by me.

 

Google, fix this pile of **bleep**!! 

Artan
Community Member

Exactly the same thing happened to me 2 days ago

RalpieL
Community Member

I've had this happen 2 days ago as well. I've recently figured out that I can change my streaming profile on TVHeadend to reduce the stream to potato quality to at least get sound to match up with the video. It's not ideal with picture quality that's rubbish and a lot of artifacts, but at least the sound is aligned without delays on some of the HD channels.  

Play around with settings and change the channel on Kodi to ensure changes are made after saving the configuration each time.

Hope this helps people until Google gets around to help us!

 

Chromecast with TV HD > running Kodi 21.2 > streaming tvheadend from another server

UTTC.241218.008.H1.1342712

Cast firmware:3.72.446070

********************** Stream Settings on TVHeadend
Profile name:                               webtv-h264-aac-matroska
Comment:                                    WEBTV profile H264/AAC/Matroska
Default priority:                           Important

Force priority:                               0
Timeout (sec) (0=infinite):        0
Restart on error:
Continue if descrambling fails:
Descrambling timeout (ms):    2000
Switch to another service:
Preferred service video type:   SD: standard definition

Container:                                       MPEG-TS/av-lib


Resolution (height):                    540
Channels:                                       Mono

Language:                                      Use original

Source video codec:                   Any

Video codec:                                  libx264: libx264 H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10

Video codec preset:                     faster: h264 / h265 / qsv(h264)

Video bitrate (kb/s) (0=auto):    1000
Audio codec:                                   aac: AAC (Advanced Audio Coding)

Audio bitrate (kb/s) (0=auto):    0
Subtitle codec:                                Do not use

 

Artan
Community Member

After my second device accidentally received this update to Android 14, I contacted Google Support and this is their response.

Thank you for your message to Google Nest Customer Service.
After consulting with the technical department, I regret to inform you that your situation is currently a bug in our system, but we are working diligently on it. I will inform you as soon as the bug is resolved.

I'm seriously wondering if Google doesn't want to fix this bug, or if Google thinks we're that stupid. If nothing happens in the next few weeks, I'll look for another stick. There are plenty on the market, some of which cost less than Chromecast Google TV.

slacker
Community Member

3 months and no fix. interesting.