Can't change old wifi network

[Kary1]

Hello,

I need your help, please, I've tried everything!

I changed internet services and now I can't set up my Chromecast, here are some remarks:

1. My Chromecast doesn't appear in the app - therefore, I can't change the wifi network

2. My Chromecast is an old generation - it doesn't have a reset bottom (I guess is 3rd Gen, not sure about that.  It's a flat circle)

Any ideas?

[Cathal_S]

Hi Kary1,

All models of Chromecast have a small factory reset button and LED light on the device.

Have a look at the help center link below for more information about factory resetting a Chromecast.

Factory reset:

https://support.google.com/chromecast/answer/6254654 

[Kary1]

Thanks but I still need to have the chromecsst showing on the app to reset

[Cathal_S · Accepted solution]

Hi again,

From the Chromecast device:

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

After manually factory resetting the device then you can set it up using the Google Home app.

Set up:

https://support.google.com/chromecast/answer/2998456 

[Kary1]

I was convinced that my Chromecast didn't have the reset button... but, I double-checked and I saw it this time! And that fixed all the problem.

Thank you very much!

[Cathal_S]

Yay 🥳

Happy to hear that you have your Chromecast device working again.

[Doro]

Same for me. It's very frustrating.

[Cathal_S]

@Doro 

If you let us know more information about your issue then we can try to help you further.

It's also advisable to create your own forum post so that other users trying to help can be more helpful to the OP.

Thanks.

[Kary1]

It was fixed. I appreciate your help!

[Kary1]

Look for the reset button. It worked for me.

[Jeran]

Hiya Kary1,

I'm happy to see that Cathal_S was able to help you out! In that case, did you have any more questions or concerns for us here on the forum?

Best regards,

Jeran

[Kary1]

That's all. Thanks!

[Jeran]

Hiya Kary1,

No problem at all! In that case, I'll go ahead and lock this thread. If you run into any more issues in the future, please feel free to create a new thread.

Thank you for your help on this, Cathal_S!

Best regards,

Jeran