cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't manually cast to Chromecast device. Only can use voice commands.

UnrealTravis
Community Member

I've been having this ongoing issue for my Chromecast devices lose connectivity and I can't use my phone to cast to my two devices. The home app says my Chromecast devices are not connected to wifi(see photo) yeah I can still voice command from phone or from my Google hub to my TV.  Via the Google home app I can also tell it to play music from the Google home app itself. Yet I cannot for some reason cast manually for my phone via selecting it from the cast list of options. It does not show up as a castable device. This is doing this on a few different Chromecast devices I have within my household. I am not sure how to fix this and I can't find anything online. It's just strange because everything was working just fine and all of a sudden one day it stopped. All my devices are connected to the same Wi-Fi nothing has changed on that front. My master bedroom devices work just fine without any issues . It's just the two devices in my living room in one of my bedrooms that won't work. They are close enough to the Wi-Fi connection so not to have any issues with that. Since my master bedroom is further away from my Wi-Fi connection compared to the ones that are right next to my hotspot connection. So I don't think that's an issue. 

It's just strange that I can still voice command (phone and hub) and cast to other devices but these two particular devices will not let me manually select it from a list. Via my android phone.

Screenshot_2022-09-20-17-07-53-24_2d2bd67b5e15ae98c151ac739cd6881e.jpg

 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi UnrealTravis,

 

Thanks for reaching out and for providing detailed information about your issue. Please try the steps listed below:

 

  1. Try to swap the location of your Chromecast devices and check if the same issue will persists.
  2. Forget the network on your phone and reconnect to the same Wi-Fi network as your Chromecast
  3. Reboot your Chromecast, Wi-Fi router, and mobile phone.
  4. Try to use a different mobile phone.
  5. Perform a factory reset on your Chromecast, the manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — did those steps help?


Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello UnrealTravis,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer