Captions/translations options gone!

[NeilJames]

For a few days now, I have been unable to select 'menu' via my TV remote in order to show translated captions. It coincides with the new black screen with 'Ready to cast' message being displayed on my TV after a video has ended. I used to be able to use the direction arrows on my remote to go to the menu, then switch on/off captions & translate captions if needed. But the menu icon has disappeared from under the progress bar. 

Is this intentional, or a glitch? Will the functionality be restored?

[EduardoN]

Hi NeilJames,

Thank you very much for posting in this community! I understand what you have been experiencing with your TV remote control where you cannot select the menu to view enabled subtitles, and that this coincides with the new black screen displaying the message 'Ready to cast' after a video; therefore, thank you for confirming that you were previously able to use the directional arrows on your remote to turn subtitles on and off. Don't worry, I am here to help you!

I'd like to ask a few questions to ensure I provide the most relevant troubleshooting steps:

• What is the specific model of your Chromecast?
• What type of batteries are you using for the remote control?
• When you try to use the remote, do you see an LED light? If so, what color is it?
• Have you already tried any troubleshooting steps? If so, which ones?

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo