Chrome not finding device to Cast to

[CNeal86]

Hi, please can you help?

I have set up a TV in my office at work. Ive set up chrome cast to enable me to cast websites etc onto a larger screen. The Chrome cast is set up. When I try and cast from Chrome it is not picking up the device to cast to. Both devices are on the same wifi network. What is going wrong?

[gmelanymelissa]

Hi @CNeal86,

Thanks for posting here in the community. I'm sorry to hear your Chromecast isn't finding a device to cast. Help's here! 

To better understand the situation, I'd like to ask a few questions:

• What kind of Chromecast do you have?
• What kind of Computer do you have?
• Have you tried casting another type of app to see if that works?
• Do you see the cast icon when you try to cast from Chrome?

In the meantime, let's check a few things:

• Chromecast Update: Updating Chrome to the latest version is recommended. This can improve casting performance and stability.
• Uninstall and reinstall Google Chrome: This ensures the latest update is downloaded and eliminates any software conflicts.
• Try casting in incognito mode: This can help isolate any issues caused by extensions or cookies.

Keep me posted.

Best regards, 

Melany