Chromecast - Casting Issues and Time Out

[BreakRock]

Hello. We are an event space. Trying to cast pictures and menus to 7 differtent tv's. One LG, 6 samsung - all smart Tv's. Chromecast is installed at the back of each TV and also powered by USB ports. We are able to cast to them individually or all at once using google home or the "Chromecaster" app. However, after a certain period of time (maybe 20 min) it eventually times out and returns to ambient mode screen. We have to recast at that point and repeat every 20 minutes. I did try plugging the Chromecast into a wall outlet and it did not fix the problem.

Also, dispite following instructions carefully, when using Chromecast in Google Home, the alumb selected in google photos will not play on our chromecast.

Any help would be appreciated. Thank you.

[JenniferV]

Hi BreakRock,

Thanks for reaching out. 

Quick question — is this also happening when playing or casting a video to your TV? Please make sure your phone doesn't have a lock screen setting turned on. You may also try to plug in the Chromecast on a different HDMI port on the TV's and make sure you have a stable WiFi network connection. 
 

Thanks,

Jennifer

[BreakRock]

The issue seems to have been resolved by turning off our "lock" option. However, I am still unable to use my google photo album as the photo option through google home/chromecast to send photos/slideshow to chromecast. When I edit ambient mode and select a google photo album - nothing happens - it just stays on ambient default and stock photos. Any idea why this is happening?

[JenniferV]

Hi there,

Thanks for keeping me in the loop and glad to hear that your other issue has been resolved. 

For the Google Photos issue, please turn off curation for your private or shared albums by changing the Personal photo curation setting to Live albums only. For more info about Ambient mode feature, please visit this support website article.

Best,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hi BreakRock,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer