I am able to set up my Chromecast and it finds my TV. However, it seems to think that the chromecast and my device are using different WiFi when it's not. Please help!
Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Reboot Chromecast by removing the power cable, then reconnect it.
Reboot your phone or tablet.
Make sure you're using the latest version of Android and the latest version of the apps you want to cast from, by checking your app store for any updates.
Restart those apps.
Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
Turn Wi-Fi off and on again on your phone or tablet.
Reopen the app(s) you want to cast from.
If you're still experiencing issues after following those steps, it's possible your Wifi router has security settings enabled that are preventing your phone communicating with your Chromecast. Make sure settings such as AP isolation are turned off on your router, and any firewall features on your router that might block incoming connections to your Chromecast aren’t turned on.
If you've tried all of those steps, particularly in that kind of order, your router likely has a security setting enabled that is preventing Chromecast from working properly. To confirm, is it your own home Wifi router and not a shared tenancy/education/enterprise Wifi network?
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
