Chromecast Not Casting

[Sophie_19xo]

• Hi, I’ve had the google chrome cast for a few years now and it’s worked perfectly.

Recently we’ve had a new wifi network, and since then I haven’t been able to connect to my chrome cast. I’ve tried using the Bluetooth option, connection to the casts wifi then doing it that way (which got me further than BT). But the only thing it says it that it’s set up but the connection to the wifi can’t be reached or found on my phone?

I’ve updated both my phone and the google home app, I’ve unplugged both the router and chrome cast and plugged them back in, I’ve had a look at my local networks and my Bluetooth settings on the app in my settings, and they’re both on.

I have no idea why this is happening and would really appreciate some help! 🙂

[David_K]

Sounds like you've already tried some good steps. Here's what we recommend:

Need help with setup? Troubleshoot common Chromeca… - Google Nest Community

[Kimy]

Hi folks,

I appreciate your help, @David_K.

@Sophie_19xo, thanks for posting and for being a step ahead of us. A few questions: what Chromecast devices are you using? When did it start? Is the TV displaying the home screen or screensaver? Or is it showing any messages?

Give the steps below a try and let me know how it goes:

• Try a factory reset.
• Proceed with setup.
• If it persists, set it up but connect it to a mobile hotspot instead.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy