Chromecast Ultra keeps playing the same video on Youtube

[JVG]

When I switch on my TV / Chromecast Ultra, and start playing "Video A" from Youtube, I can watch the video till the end. Then when I try to watch another video "Video B" starts playing and then randomly in the middle of "Video B" then "Video A" just starts playing again. I've done a factory reset on the Chromecast, but it still does it. I can clear the que, exit the app, stop casting from Google Home app, try to play any other video "Video C" for example, and then boom, few seconds later "Video A" starts playing again. The only way I can get to watch any other video on YouTube is to power cycle my TV/Chromecast. 

[moralesvicente]

Hi JVG,

Thank you so much for posting in this community. I'm sorry to hear that your Chromecast Ultra keeps playing the same video on YouTube. Even after performing a factory reset. Don't worry; let me assist you with some tips.

• Check updates on the YouTube app and Google Home app. Outdated apps can sometimes cause glitches.
• Restart your phone or tablet that you usually use to cast. A simple restart can clear temporary issues.
• Restarting the connection between your Chromecast and casting device can improve performance. To do this, forget the Chromecast on your device and then reconnect. Once connected, cast YouTube again. This step will establish a fresh connection.
• Try to use another device to cast YouTube videos, and check if, with another device, you are experiencing the same case. 

Let me know if this information helps and keep me updated, 

Best regards, 

Daniel. 

[Rikkienl]

Hi,

I've the same issue. I connect via same wifi at home my Samsung device and Chromecast TV. video A is played till the end. Video B starts, but at some moment during playing B it stops and A starts from the beginning. I've done a factory reset for Chromecast TV. Disconnect my Samsung device and reconnect it again. Issue remains the same. This is also for my other Chromecast (older type). The only option I have, at the moment, is to stop sharing via Chromecast, disconnect the chromecast from my device and connect it again for next youtube. 

[moralesvicente]

Hello folks, 

Thank you so much for keeping me updated. I’m sorry to hear that your Chromecast Ultra still keeps playing the same video on YouTube. Don't worry, so let's explore more options.

• Log in with a different YouTube account to check if trouble persists. 
• Do you have the same trouble when you cast another service stream, such as Netflix or Amazon Prime Video? 
• Please check out this article: Chromecast firmware versions and release notes to know if your device is up to date.

If you have more questions, please feel free to post them in this post. 

Regards,

Daniel

[JVG]

Only happens with Youtube, other apps like Amazon, Netflix etc. work fine. 

[FreshJes]

Exactly the same issue here, been happening for over a month now

[moralesvicente]

Hi FreshJes, 

Thanks for reaching out! I appreciate your patience in resolving the trouble with your Chromecast Ultra continuously playing the same YouTube video. Don’t worry; I’m glad to assist you. 

• Ensure you have performed all the previous steps in the post.
• If these steps don’t work, try doing a factory reset. Click on this article to learn: How to Factory Reset Your Chromecast.

Let me know how it goes, and keep me posted.

Regards

Daniel

[FreshJes]

Have already done a factory reset on the chromecast and tried the previous suggested steps.

I also have a Samsung Galaxy phone, might be a common factor here between those reporting the issue. Many beyond us having this issue as well as per some reddit posts that come up with a quick google.

[Rikkienl]

I already did a factory reset, but that's not the solution. 

[moralesvicente]

Hello folks,
 
Thank you for keeping me informed! I'm sorry to hear that the trouble is still not resolved. If you'd like personalized help, you can reach us through this form. We'll gladly assist you further; once you're done, one of our specialists will contact you via email.
 
Regards,
 
Daniel

[Nighthawk030]

I have the same issue. Also have a Samsung Phone and it only happens when the phone is still connected to the cast. 

[Rami00]

I have a oneplus and this happens with me too. I tried reset, delete all cache for YT, changed account on Google. It still keep happening. Please tell me a solution. Thanks 

[moralesvicente]

Hey Rami00, 

Thanks for posting here in the community forum. I understand your Chromecast Ultra keeps playing the same video on YouTube. I’m sorry to hear that, so don’t worry; I’m here to help you. 

Just to confirm, have you performed all the troubleshooting steps previously listed in this thread? Such as: 

• Restart the phone or tablet that you usually use to cast.
• Restarting the connection between your Chromecast.
• Check if there are updates available.
• Use another device to cast videos. 
• Perform a factory reset.

If the trouble persists, please fill out this form, and one of our agents will contact you via email to provide further assistance. Once you're done, let me know.

Best regards,

Daniel

[JVG]

It seems like the problem has gone away now (22 July 2024)